Product Delivery Manager - Payments - Vice President

JPMorgan Chase & Co. • Tampa, FL

4h

About The Position

Shape the future of product delivery while crafting solutions that enhance and
optimize customer experiences. Lead end-to-end processes, manage dependencies,
and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Payment Network Field Enablement, you work to
enhance and optimize the way products are delivered to customers. As a key
member of the team, you create solutions and efficiencies that enable successful
implementations in an expedient and organized way.

This position plays a crucial role in supporting and advancing our card brand
initiatives. This position requires a technically skilled individual who can
bridge the gap between technical teams, Payment Brand Initiatives (PBI) and card
brand partners, ensuring comprehensive understanding of requirements and
initiatives across the organization.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong communication skills across all levels of the organization

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics
• Proficient in MS Tools, SharePoint and Qlik Sense
• Strong working knowledge of LLM
• Skilled understanding of JPMC technical specification and platforms
• Proficient knowledge of SQL

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Exhibits effective communication skills, written and oral, with the ability to translate card brand terms into JPMC language.
• Leads cross functional teams to gain consensus and create understanding for communication to field teams.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed