Product Delivery Manager, Identity and Access Management

JPMC Candidate Experience page-posted 4 months ago
Plano, TX
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Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Identity and Access Management, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
  • Defines and communicates product vision, strategy, and delivery roadmap aligned with the IAM Global Technology Infrastructure strategy and business goals.
  • Partners with internal line of business (LOB) to capture data-driven technical and non-technical customer requirements, and communicate them concretely to the engineering teams in terms of customer-based outcomes.
  • Drives execution of engineering delivery teams including but not limited to product backlog prioritization, epics and user stories consumable/refinable by the engineering team.
  • Partners with Operations/SRE teams in the development of production ready cloud services.
  • Partners with Cyber Operations, Governance, and Compliance functions to ensure the product under development meets cyber and control standards at cloud scale.
  • Drives and communicates Program Increment (PI) Planning with all product stakeholders.
  • Communicates product execution, onboarding status, business metrics, and go-to-market strategy in monthly business reviews.
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
  • Demonstrated ability to execute operational management and change readiness activities.
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies.
  • Deep background in IAM (Identity & Access Management) concepts, and with one or more technologies, and products (eg: Secrets Management, ADFS, oauth 2.0, SAML, CyberArk, HashiCorpVault, Beyond Trust).
  • Proven experience creating product strategy, product roadmap, product overview.
  • Strong technical background with experience in one or more Public Cloud platforms, AWS, GCP, Azure (emphasis in Identity).
  • Strong written and verbal communication skills with the ability to articulate complex/technical concepts into simple yet effective communication to many stakeholders, management and customers.
  • Proven experience in developing lasting cohesive partnerships with the business, operations, technology and other key stakeholders in an Enterprise Organization.
  • Proven experience of shipping/delivering products using modern software development methodologies and practices (SDLC, Agile, Scrum, OKR, etc.), and tools.
  • Proficient knowledge of the product development life cycle, design, and data analytics.
  • Bachelor’s degree, Master’s degree, and/or technical degree.
  • AWS Cloud Experience (Development/Infrastructure); HashiCorp Vault Experience (development/infrastructure deployment in multiple cloud environments).
  • Demonstrated experience with information security solutions Multi-Cloud and Hybrid-Cloud infrastructure deployment.
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