Product Data Specialist

BayWa r.e. Solar Systems LLC•Santa Fe, NM

34d

About The Position

The Product Data Specialist is responsible for ensuring that all new and existing product item records, descriptions, specifications, promotions, and messages within the Product Information Management system and brand and ecommerce website are consistently up-to-date, accurate and follow established company templates and industry best practices. Works closely with internal channels (supply chain, sales, marketing), and external channels (vendors) to ensure customer satisfaction goals are met. Assures product changes and new product releases are efficiently and effectively communicated internally and externally. This role will report to the Product Information Management Supervisor.

Requirements

Strong desire and ability to learn and understand manufacturer product data.
Strong data analysis, initiative, critical and analytical thinking skills.
High level of interpersonal, negotiation, verbal, and written communication skills.
Proficient in customer service, relationship management skills, and building strong partnerships with all levels of the organization.
Exceptional multi-tasking, planning, organization, and attention to detail.
Excellent time management skills with a proven ability to prioritize tasks and meet deadlines.
Strong problem-solving and decision-making skills.
Ability to learn quickly and adapt to new processes/technology.
Strong collaboration skills and a deep desire to help a team succeed.
Advanced Excel skills.
Proficient with NetSuite, Microsoft Office Suite or related software.
Comfortable working in a fast-paced and dynamic environment.
Associate degree in business or related field OR equivalent work experience
Minimum of two years of related experience, solar experience preferred.
Experience with product data, data management, databases, SQL, and related technology.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Creates, maintains, and delivers high-quality product data that is complete, accurate, consistent, relevant, accessible, and up to date, including key data fields, attributes, product descriptions, images, and documents needed to support product sales.
Researches, gathers, and prepares existing and new product data from sources that have the best quality data (ERP, marketing systems, suppliers), to curate and translate the data for our customers and for our internal channels.
Organizes data to provide maximum visibility to internal clients responsible for providing product information, as well as to help organize the team’s work across a range of products.
Partners with stakeholders to understand and ensure product categories are broken down into groups that customers are actively searching for.
Develops compelling and impactful product descriptions suitable for external client needs, and internally for each channel and platform, and to increase and improve our SEO capabilities.
Ensures product descriptions accurately represent products so that our brand’s voice is consistent and appropriate across all channels and affirms our customers’ product selections.
Coordinates all activities related to new item introduction, SKU development and all maintenance aspects of product information.
Supports supplier relationships for product information purposes, including accuracy of data and formatting, image induction, SKU development, new item introduction, and all aspects of product information maintenance.
Educates suppliers on BayWa’s requirements for entry of new items into our system, including image accuracy and proper image formats.
Initiates and leads product information processes for a broad set of internal customers (Marketing, Supply Chain, Sales and Sales Operations), to facilitate growth of the business, ensure accuracy of product data, and enable meeting project deadlines.
Is accountable for verifying the accuracy of data before it is published to ensure the highest degree of data integrity and quality, performs data integrity audits as needed.
Researches and analyzes multiple sources in order to determine correct operational data values and attributes.
Manages product growth by creatively finding ways to ensure product information processes will scale.
Develops feedback to improve internal processes, cross-functional processes, and system performance.
Operates the Product Information Management (PIM) database management system, product database, and various other product information spreadsheets and databases, whilst adhering to existing filing system protocols.
Ensures data synchronization across multiple systems and platforms.
Ensure sales and operations teams are apprised of vendor product updates and new vendor launches.
Regularly reviews PIM processes to identify areas for improvement.
Accountable for technical documentation being kept up to date in NetSuite and Webstore.
Accountable for data scrubbing and product information auditing.
Responsible for performing vendor price list analysis and maintaining current pricing in ERP system
Responsible for ad-hoc pricing updates across products
Spearheads and supports targeted objectives to advance internal departments and the company at large