Product Consultant

TATA Consulting Services•Pleasanton, CA

64d

About The Position

Oracle Apps Fusion Cloud Finance Functional Must Have Technical/Functional Skills 15+ years of hands-on experience supporting Oracle Retail RMS (v14.x, v16.x, or later). Strong understanding of retail merchandising processes - Item setup, purchasing, pricing, inventory, and invoice reconciliation. Experience with SQL and PL/SQL for data analysis, debugging, and fixes. Familiarity with Unix/Linux environments for job monitoring and log analysis. Working knowledge of Oracle integration technologies (SOA, OIC, flat files, or API-based). Experience using ITSM tools (ServiceNow, Jira, Remedy) for incident and change management. Excellent analytical, documentation, and problem-solving skills. Core Modules Supported RMS (Retail Merchandising System): Item, supplier, cost, and purchase order management. RPM (Retail Price Management): Pricing, promotions, and markdowns. ReIM (Retail Invoice Matching): Invoice matching and cost reconciliation. ReSA (Retail Sales Audit): POS data validation and store-level reconciliations. Allocation / RWMS / SIM: Stock movement, allocation, and replenishment processes. Roles & Responsibilities Provide L2/L3 support for Oracle RMS and its integrated suite (RPM, ReIM, ReSA, Allocation, RWMS, SIM). Investigate, troubleshoot, and resolve production issues related to Item setup, purchase orders, inventory, and cost discrepancies. Perform root cause analysis (RCA) for recurring issues and implement preventive actions. Support daily and periodic batch processes, EOD (End-of-Day), and EOW (End-of-Week) cycles. Ensure accuracy and consistency of data flow between RMS and other systems (POS, Finance, Warehouse, etc.). Monitor interface jobs and data transfers, identifying and resolving failures in integration layers (SOA, OIC, flat files, etc.). Coordinate with vendors (Oracle Support, integration partners) for product defects, patches, or upgrades. Maintain configuration parameters and system setups across RMS modules. Manage data correction scripts, SQL fixes, and mass data updates in coordination with DBAs. Support patch deployments, upgrades, and functional testing. Maintain documentation of configurations, data mappings, and system interfaces. Participate in change requests, release management, and deployment activities. Conduct functional, regression, and integration testing for new releases and patches. Collaborate with business teams to validate system fixes and enhancements in UAT environments. Ensure all system changes follow IT governance and audit standards. Partner with Merchandising, Finance, Supply Chain, and IT Operations teams Identify and resolve business process issues. Provide data analysis and reporting support using SQL queries or standard RMS reports. Train and guide L1 support and business users on common troubleshooting techniques. Document known issues, workarounds, and SOPs to enhance team efficiency.

Requirements

15+ years of hands-on experience supporting Oracle Retail RMS (v14.x, v16.x, or later).
Strong understanding of retail merchandising processes - Item setup, purchasing, pricing, inventory, and invoice reconciliation.
Experience with SQL and PL/SQL for data analysis, debugging, and fixes.
Familiarity with Unix/Linux environments for job monitoring and log analysis.
Working knowledge of Oracle integration technologies (SOA, OIC, flat files, or API-based).
Experience using ITSM tools (ServiceNow, Jira, Remedy) for incident and change management.
Excellent analytical, documentation, and problem-solving skills.

Responsibilities

Provide L2/L3 support for Oracle RMS and its integrated suite (RPM, ReIM, ReSA, Allocation, RWMS, SIM).
Investigate, troubleshoot, and resolve production issues related to Item setup, purchase orders, inventory, and cost discrepancies.
Perform root cause analysis (RCA) for recurring issues and implement preventive actions.
Support daily and periodic batch processes, EOD (End-of-Day), and EOW (End-of-Week) cycles.
Ensure accuracy and consistency of data flow between RMS and other systems (POS, Finance, Warehouse, etc.).
Monitor interface jobs and data transfers, identifying and resolving failures in integration layers (SOA, OIC, flat files, etc.).
Coordinate with vendors (Oracle Support, integration partners) for product defects, patches, or upgrades.
Maintain configuration parameters and system setups across RMS modules.
Manage data correction scripts, SQL fixes, and mass data updates in coordination with DBAs.
Support patch deployments, upgrades, and functional testing.
Maintain documentation of configurations, data mappings, and system interfaces.
Participate in change requests, release management, and deployment activities.
Conduct functional, regression, and integration testing for new releases and patches.
Collaborate with business teams to validate system fixes and enhancements in UAT environments.
Ensure all system changes follow IT governance and audit standards.
Partner with Merchandising, Finance, Supply Chain, and IT Operations teams
Identify and resolve business process issues.
Provide data analysis and reporting support using SQL queries or standard RMS reports.
Train and guide L1 support and business users on common troubleshooting techniques.
Document known issues, workarounds, and SOPs to enhance team efficiency.