Product Change Specialist

ADP • Louisville, KY

136d • $16 - $33

About The Position

In this role, you will serve as ADP's expert on product changes in Retirement Services. You will assist clients, advisors, and internal partners with moving products, changing funds, or adding and removing plan-level features. You carry the weight of ADP's service reputation and client satisfaction in your hands. Your main objective will be to help clients and advisors complete plan and fund changes. The nature of what you do will not change, however, every day will be different due to the variety of questions you will receive and solutions you provide. Each plan you work on will be a mini project for you to manage and get across the finish line.

Requirements

• At least one year of experience in a client service environment or other business experience.
• Ability to discuss processes and product decisions with sales force and prospective clients.
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help build team and client relationships.

Nice To Haves

• A college degree is great but not required.
• Skills to do the job are more important than formal education.

Responsibilities

• Help clients and advisors manage their business by assisting them with various product and/or fund changes.
• Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Create documents for client signature and key information into internal systems to complete plan changes.
• Adhere to a daily schedule and organize yourself to deal with a high volume of plans.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services