About The Position

As a Product Business Analyst, you will play a critical role in supporting the strategy, development, and optimization of our patient support offerings. You will work closely with product managers, operations, data teams, and client-facing stakeholders to analyze performance, identify opportunities, and inform product decisions with data-driven insights. This role requires strong analytical skills, attention to detail, and a deep understanding of healthcare workflows and compliance standards.

Requirements

  • Bachelor’s degree in life sciences, business, data analytics, or related field.
  • 2–4 years of experience in product analysis, business analysis, or healthcare operations.
  • Strong proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
  • Familiarity with product management tools (e.g., Jira, Confluence) and Agile methodologies.
  • Excellent communication and documentation skills.

Nice To Haves

  • Experience in life sciences, healthcare, or patient services preferred.

Responsibilities

  • Analyze product usage, operational performance, and patient outcomes across digital and service-based offerings.
  • Develop dashboards and reports to track KPIs such as time-to-therapy, patient retention, program adoption, and client satisfaction
  • Support competitive analysis, market research, and client feedback synthesis to inform roadmap prioritization.
  • Assist in preparing business cases and opportunity assessments for new features or service enhancements.
  • Translate business needs into clear product requirements, user stories, and process flows.
  • Maintain product documentation, including feature specs, SOPs, and compliance checklists.
  • Work with data science, engineering, and operations teams to validate hypotheses and support product experiments.
  • Partner with compliance and regulatory teams to ensure data handling and reporting meet industry standards (e.g., HIPAA, 21 CFR Part 11).
  • Performs other related duties as assigned by management.

Benefits

  • Competitive pay structure
  • Matching 401(k) with immediate vesting
  • Medical, dental, vision, life, & short-term disability insurance
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