Product Associate - Mobile Services - Payments

JPMorganChase•Walnut Creek, CA

About The Position

Are you a product leader who accelerates secure, best-in-class native mobile experiences by turning standards into scalable, reusable requirements teams ship with confidence? If so, you've found the right team! As a Shared Services Product Associate within our mobile services organization, you accelerate secure, best-in-class native mobile experiences by turning standards into scalable, reusable requirements teams ship with confidence. This role focuses on requirements coaching, mobile UX standards, non-functional requirements (NFRs), mobile value-add capabilities, and security-by-design considerations. Success will be measured through improved delivery throughput and reduced partner build issues.

Requirements

Product management experience in mobile (iOS/Android) and/or mobile platform contexts.
Demonstrated ability to translate ambiguous needs into clear, testable requirements using structured problem solving and repeatable frameworks.
Strong written communication skills, including the ability to produce high-quality templates, playbooks, standards, and requirement artifacts.
Metrics-driven approach to product delivery and partner outcomes; ability to define and use data to reduce defects, rework, and cycle time.
Pragmatic decision-making skills that balance speed with risk, quality, and control requirements in a shared services environment.
Working knowledge of native mobile UX patterns and accessibility expectations.
Strong understanding of mobile NFRs, including performance, reliability, and observability.
Familiarity with mobile security and privacy considerations and experience embedding them into requirements.
Strong stakeholder management skills, including the ability to influence without authority and drive adoption of standards across teams.

Nice To Haves

Experience operating a shared services / platform product model.
Experience working with design systems and mobile component libraries.
Experience defining mobile analytics and instrumentation requirements (events, funnels, experimentation).
Background collaborating closely with security/risk partners on mobile controls.

Responsibilities

Partner enablement on requirements: Coach partner teams to produce clear, testable requirements, including user stories, acceptance criteria, edge cases, analytics needs, accessibility requirements, and localization considerations.
Mobile experience standards: Socialize and reinforce native mobile experience standards such as navigation patterns, error and empty states, accessibility, performance expectations, and offline/poor network behavior.
NFR definition & governance: Create reusable NFR templates for mobile delivery (e.g., reliability, latency, crash-free rate, app size, battery impact, observability, and resilience).
Security-by-design: Ensure requirements incorporate appropriate security and privacy controls, including authentication and session handling, data-at-rest and data-in-transit expectations, secure storage, jailbreak/root detection considerations, and logging hygiene.
Value-add mobile capabilities: Enable teams to appropriately leverage platform-native capabilities such as push notifications, biometrics, deep links, camera/file flows, device permissions, and feature flagging.
Intake & prioritization: Run a lightweight intake process for partner requests; triage, size, prioritize, and route work across shared services contributors.
Reusable assets: Build and maintain playbooks, requirement checklists, reference user stories, and sample acceptance criteria to reduce rework and improve consistency.
Cross-functional alignment: Partner with design, engineering, security, and QA to standardize patterns, drive adoption, and remove delivery friction.
Continuous improvement: Use issue trends and partner feedback to refine standards and templates, driving measurable reductions in defects and cycle time.

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