Product Application Consultant (HVAC Controls)

Lennox International•Richardson, TX

11d•$66,000 - $87,150

About The Position

Under general supervision, this mid-level position will report to the Supervisor of the Inside Residential Technical Support Group, Communicating Controls Support to Lennox Personnel, Homeowners and Dealers. Provides feedback to the Product Coordinator, Control Team and IT Support on reported Communicating Controls concerns related to connectivity issues, Consumer Smart Phone Apps, Consumer Portal, and Lennox server issues. Work with the Lennox IT and Controls Teams when necessary to resolve Wi-Fi issues reported by Dealers, Consumers, Tech Support and Field Technical Consultants. Identify areas which require reliability performance improvement and provide reports to Engineering when applicable. Document call information into database for additional follow-up needs. Identifies and helps implement process improvements. Open IT Support Tickets when necessary and follow-up on their status. Support Safety Audits, Service Reviews and Product Audits of Communicating Controls. Participate in Independent Design Reviews to help ensure prior field issues are addressed in upcoming product launches. Provide consumer, dealer, serviceability, safety, and literature development support of Communicating Controls projects. Support the launch of new Communicating Controls products and software version updates. Support the implementation of Salesforce.com by participating in the work sessions and providing input for troubleshooting codes.

Requirements

Requires a high school diploma or an equivalent combination of education and experience.
Requires at least 2-5 years related experience.
Experience in the HVAC Controls/industry is required.
Experience with Smart/Communicating Controls, Thermostat programming, Home Automation or related software is needed.
Experience in application programming, networking ie routers, internet and Wifi connections and support.
Strong analytical and troubleshooting skills.
Ability to multitask and prioritize multiple technical requests.
Must have excellent verbal and written communication skills.
Strong customer service skills.
Experience in Microsoft Office Suite.

Nice To Haves

Experience with SAP is preferred.

Responsibilities

Communicating Controls Support to Lennox Personnel, Homeowners and Dealers
Provides feedback to the Product Coordinator, Control Team and IT Support on reported Communicating Controls concerns related to connectivity issues, Consumer Smart Phone Apps, Consumer Portal, and Lennox server issues.
Work with the Lennox IT and Controls Teams when necessary to resolve Wi-Fi issues reported by Dealers, Consumers, Tech Support and Field Technical Consultants.
Identify areas which require reliability performance improvement and provide reports to Engineering when applicable.
Document call information into database for additional follow-up needs.
Identifies and helps implement process improvements.
Open IT Support Tickets when necessary and follow-up on their status.
Support Safety Audits, Service Reviews and Product Audits of Communicating Controls.
Participate in Independent Design Reviews to help ensure prior field issues are addressed in upcoming product launches.
Provide consumer, dealer, serviceability, safety, and literature development support of Communicating Controls projects.
Support the launch of new Communicating Controls products and software version updates.
Support the implementation of Salesforce.com by participating in the work sessions and providing input for troubleshooting codes.