Production Application Associate

Dover Food Retail•Atlanta, GA

About The Position

Our Story : Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hillphoenix and Anthony . DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. Job Title: Product Application Associate Location: Conyers, GA What we are looking for: The Product Application Associate is an entry level role in refrigeration applications and will be key in growing our presence in the refrigeration market. This position is responsible for refrigeration applications, designing and applying products to meet the customer’s refrigeration equipment requirements. The role also acts as a project manager managing customer accounts from the quoting through installation phase. This position performs a variety of functions involving engineering design, pricing, delivery and installation. This position works in concert with contractors, operations, purchasing, engineers, internal sales personnel and customer stakeholders. The Product Application Associate will help put together the solution quote and orders to fulfill. The role ensures a positive customer experience and a fully knowledgeable sales force.

Requirements

High School Diploma with 2+ years’ experience within the refrigeration industry or an associate’s degree with focus on Mechanical Engineering
Knowledge of the refrigeration cycle and basic refrigeration controls

Nice To Haves

Familiarity with AutoCAD drawings preferred
Ability to use Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications to at least an advanced beginner to intermediate level.
Behave Ethically : Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
Build Relationships : Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively : Requires active listening and clear verbal and written communication skills that translate technology into business terms and vice versa; Not afraid to pick up the phone or meet in person.
Focus on Customer Needs : Anticipate, understand, and respond to the needs of internal and external customers to meet or exceed their expectations while growing the business
Foster Teamwork : Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Lead : Positively influence others to achieve results that are in the best interest of the customer and the organization.
Make Decisions : Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the customer and the organization.
Organize : Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
Plan : Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
Solve Problems : Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Mindset : Must bring to work every day a positive attitude, an enthusiasm for the customer, energy for the work, and a “can-do” outlook
Strong experience with customer-facing communications in relation to industrial refrigeration systems
Ability to interpret store layout and fixture plans
Strong problem-solving ability
Ability to quickly adapt in a fast-paced high-energy environment
Works well under pressure, deadlines and shifting priorities depending upon the needs of the business
Ability to manage multiple projects / tasks
History of continuous improvement and change management controls
Strong mechanical ability / intellectual curiosity
0 – 15% travel

Responsibilities

Work with consulting engineers, customers and/or outside sales to determine customer requirements and specifications for jobs to be designed.
Generates refrigeration legends sheets/specifications using proprietary software
Calculates refrigeration requirements based on display case manufacturer’s requirements
Calculates refrigerated walk-in cooler/freezer refrigeration requirements
Determines proper system/equipment type to meet the customer’s needs
Selects proper compressors, condensers, evaporators, controls and other accessories to satisfy the refrigeration requirements
Calculates the price of the quotation based on the job requirements and competitive situation
Receives and processes orders for manufacturing
Collaborate with other departments to ensure that projects are successfully carried through finance, materials group, production engineering, manufacturing and field services from quote to installation
Work with contractors and engineering consultants to promote and apply products to meet the demand.
Assist customers with remodel requirements, suggesting new equipment and/or field modifications to meet the customer’s demands
Liaise Product Application Associate between vendors, engineering contractors, customers and internal parties to deliver best solution at the best value for the customer
Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
Identify opportunities for improvement – cost reduction, value creation, process efficiency, etc.
Embody customer centricity and be an advocate for the customer across the customer journey
Able to handle high pressure, multiple opportunities, and heavy demand with excellent prioritization and time management skills