Production Application Associate

Dover Corporation • Conyers, GA

5d

About The Position

The Product Application Associate is an entry level role in refrigeration applications and will be key in growing our presence in the refrigeration market. This position is responsible for refrigeration applications, designing and applying products to meet the customer's refrigeration equipment requirements. The role also acts as a project manager managing customer accounts from the quoting through installation phase. This position performs a variety of functions involving engineering design, pricing, delivery and installation. This position works in concert with contractors, operations, purchasing, engineers, internal sales personnel and customer stakeholders. The Product Application Associate will help put together the solution quote and orders to fulfill. The role ensures a positive customer experience and a fully knowledgeable sales force.

Requirements

• High School Diploma with 2+ years' experience within the refrigeration industry or an associate's degree with focus on Mechanical Engineering
• Knowledge of the refrigeration cycle and basic refrigeration controls

Nice To Haves

• Familiarity with AutoCAD drawings preferred
• Ability to use Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications to at least an advanced beginner to intermediate level.

Responsibilities

• Work with consulting engineers, customers and/or outside sales to determine customer requirements and specifications for jobs to be designed. Ultimately, this delivers customer value.
• Generates refrigeration legends sheets/specifications using proprietary software
• Calculates refrigeration requirements based on display case manufacturer's requirements
• Calculates refrigerated walk-in cooler/freezer refrigeration requirements
• Determines proper system/equipment type to meet the customer's needs
• Selects proper compressors, condensers, evaporators, controls and other accessories to satisfy the refrigeration requirements
• Calculates the price of the quotation based on the job requirements and competitive situation
• Receives and processes orders for manufacturing
• Collaborate with other departments to ensure that projects are successfully carried through finance, materials group, production engineering, manufacturing and field services from quote to installation
• Work with contractors and engineering consultants to promote and apply products to meet the demand.
• Assist customers with remodel requirements, suggesting new equipment and/or field modifications to meet the customer's demands
• Liaise Product Application Associate between vendors, engineering contractors, customers and internal parties to deliver best solution at the best value for the customer
• Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
• Identify opportunities for improvement - cost reduction, value creation, process efficiency, etc.
• Embody customer centricity and be an advocate for the customer across the customer journey
• Able to handle high pressure, multiple opportunities, and heavy demand with excellent prioritization and time management skills

Benefits

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees