Studio+ Product and Experience Design_Senior

EY • Los Angeles, CA

15d • $100,200 - $165,400

About The Position

At EY, we’re committed to building a better working world. With a culture that promotes innovation and fosters continuous learning, we help clients navigate complex challenges and unlock new opportunities. As a global leader in consulting, tax, strategy, and assurance services, we empower businesses to transform and thrive in the face of change.

We are seeking a dynamic and experienced Product Manager (Senior Consultant) to join our growing Digital & Product Strategy team. In this strategic role, you will help clients solve their digital vision and customer experience challenges by supporting product strategy, transformation, and execution initiatives. You’ll act as a product advocate, guiding the design and delivery of innovative digital platforms and experiences across industries.

As a Senior Consultant you’ll envision, define and launch digital products and customer experiences across sales, service, marketing, and commerce that leverage emerging technologies -  Ai, Gen AI and powered by platforms such Adobe, Salesforce, Microsoft, ServiceNow, GPT Apps/Apis and custom-developed solutions. You will integrate AI into the product delivery workflows from ideation to launch. You’ll collaborate with designers, developers, and technologists to build best-in-class digital products- translating business goals into actionable product roadmaps and delivering high-impact solutions.

Requirements

• Strong understanding of digital strategy, customer experience, and product strategy
• Proven ability to take digital products from concept to market
• Experience in agile product management and cross-functional collaboration
• Experience leveraging AI- Generative and Agentic to accelerate speed to value
• Expertise in product communications, training, and change management
• Ability to deliver omni-channel customer experience strategies
• Strong analytical, communication, and leadership skills
• Experience in client-facing roles within strategy consulting, CX practices, or digital agencies
• Bachelor’s degree in Business, Computer Science, Information Systems, Industrial/Systems Engineering, Design, or a related field
• Minimum 2-4 years of experience in digital strategy, product strategy, defining and launching customer experiences in B2C or B2B
• Proven track record of taking digital products from concept to market
• Experience leveraging AI tools in the product delivery lifecycle (PDLC)
• Experience in product-focused roles such as product manager, product owner, or product marketing manager
• Demonstrated success working cross-functionally with UX designers, developers, and technologists
• Strong background in client-facing roles within consulting, media, or product strategy environments
• Experience with agile tools and methodologies (e.g., Jira, Azure DevOps, Rally)
• Experience driving product-related change management initiatives
• Familiarity with buyer behavior analysis and omni-channel strategy execution
• Willingness and ability to travel up to 50% domestically

Nice To Haves

• Proven ability to navigate complex organizational structures
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Previous experience in strategy or business consulting
• Strong business development and client relationship management skills
• Ability to navigate complex organizational structures and drive strategic outcomes

Responsibilities

• Support product strategy and execution for digital transformation initiatives, from concept to market
• Develop customer personas, journey maps, product capabilities, features, and roadmaps
• Manage product backlogs using tools such as Jira, Azure DevOps (ADO), Confluence, and Fluid
• Apply design thinking and digital media expertise to solve complex business problems
• Conduct qualitative and quantitative research using tools like Qualtrics, SurveyMonkey, Adobe Analytics, and Google Analytics
• Prototype product designs using Figma or Generative AI tools to gather feedback and refine solutions
• Collaborate with technical architects, engineering, and design teams to deliver omni-channel experiences (websites, kiosks, mobile apps)
• Translate business and product requirements into differentiated design solutions
• Manage client expectations and maintain long-term relationships
• Support business development pursuits and contribute to proposal development
• Lead and mentor diverse teams, fostering a culture of innovation and collaboration

Benefits

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
• The base salary range for this job in all geographic locations in the US is $100,200 to $165,400.
• The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $120,200 to $188,100.
• Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
• In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
• You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees