Product and Data Admin

ghSMART

35d•$90,000 - $95,000•Remote

About The Position

As a Product & Data Admin, you will play a pivotal role in ensuring the seamless operation and user experience of our Leadership Intelligence Platform [https://careers.ghsmart.com/post/leadership-intelligence-platform?utm_content=340673463&utm_medium=social&utm_source=linkedin&hss_channel=lcp-125618]. Youâll be the primary point of contact for platform and data access requests and troubleshooting, becoming a super-user and expert who empowers others through support. Youâll collaborate closely with ghSMART clients, consultants, client managers, product team, and IT, driving operational efficiency, data security, and user satisfaction. This role is essential for maintaining high standards of user satisfaction and operational excellence within the platform.

Requirements

2+ years of experience in software administration, data security, or technical support.
Strong problem-solving skills and the ability to work under pressure.
Excellent communication and interpersonal skills.
Familiarity with JIRA or other support tools.
Ability to learn quickly and adapt to new technologies.
A collaborative, entrepreneurial spirit and commitment to continuous learning and improvement.

Responsibilities

Become a super-user of the Leadership Intelligence Platform and provide expert support.
Manage user access requests and ensure the right level of access. Audit frequently.
Manage data and research access requests and maintain accurate records.
Respond quickly to support requests and resolve issues or escalate as needed. Create and track JIRA tickets for unresolved issues.
Monitor and report on platform usage, performance, and collaborate with IT and product teams.
Support training sessions for users, integrating new features.
Foster strong relationships with users and advocate for their needs.

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