Product Analyst

Amex • Chicago, IL

1d • $60,200 - $111,800 • Hybrid

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This opportunity is for a Product Analyst to be part of the team that creates best-in-class digital solutions for our customers and supports products that are integral to the care and wellbeing of travelers. We are looking for a detail-oriented and analytically-minded professional with 3–5 years of experience in a product or data analyst role who is passionate about data, technology and the travel industry. In this role, you will be the trusted subject matter expert and operational backbone supporting multiple Product Managers across our travel manager product portfolio. You will work across select product initiatives, translating customer needs and business requirements into actionable insights that drive product improvements and enhance user experiences. Your expertise in business intelligence and data analytics will help bridge the gap between our product managers, data engineering teams and customers ensuring that solutions are delivered effectively and that customers receive the support they need to maximize product value. The ideal candidate will have an analytical mindset, strong problem-solving abilities and the ability to thrive in a fast-paced, cross-functional environment. You will forge productive relationships with product and technology counterparts while liaising with commercial teams and support teams to address customer pain points and inquiries. You will be instrumental in gathering customer feedback, identifying trends, and recommending solutions that improve both product functionality and customer satisfaction. This role plays a critical part in GBT's future growth, and we're looking for outstanding candidates who are ready to make a direct impact on how we service our customers.

Requirements

• 3–5 years of experience in product or data analyst related role with strong attention to detail and a keen eye for accuracy
• Passionate about data analytics, technology and/or travel
• Self-motivated and results oriented, driven by key successes
• Strong organizational skills with an emphasis on project management and problem-solving skills
• Effective at managing multiple and competing priorities
• Excellent written and verbal communication skills
• Excellent cross organizational skills with a focus on ability to communicate effectively and comfortably within all levels of the company
• Excellent understanding of customer requirements and expectations
• Ability to work independently
• Self-motivated and ability to grasp business needs, mitigate risk and execute against goals
• Experience with Jira (including writing user stories) and Confluence for product documentation
• Advanced knowledge of Microsoft Office software, Jira and Confluence
• Bachelor’s degree or equivalent required

Nice To Haves

• AI, SQL & ThoughtSpot proficiency would be a plus

Responsibilities

• Serve as the subject matter expert (SME) for assigned products, supporting internal stakeholders and external customers
• Support the execution of product strategy and roadmap initiatives across BI and other products as needed
• Act as an analytic product analyst, providing flexible support across multiple product initiatives based on business and project priorities
• Partner with technology, data and other partners to ensure product requirements are clearly defined, implemented correctly, and aligned with business needs
• Provide product and data support, including troubleshooting complex issues and ensuring timely resolution
• Conduct user acceptance testing (UAT) and data quality validation for new features, enhancements and product initiatives
• Create and maintain product documentation, including KPIs, data definitions and user guides
• Deliver product training and consultative guidance to internal teams and external users on product usage and best practices
• Recommend appropriate reports, dashboards, analytics, and KPIs based on customer requirements
• Ensure product consistency, standardization, and quality across supported products
• Own and deliver project-based assignments, including requirements gathering, stakeholder meetings and execution

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees