Product Analyst - Hybrid

Verisk Analytics • College Station, TX

7d • Hybrid

About The Position

The position will be a Product Analyst with the CV-ALIR and CV-Exchange products which are products of the ISO/ Verisk Insurance Underwriting group and headquartered in College Station, TX. CV-Exchange ® is a service that notifies loss payees/mortgagees of policy details and changes affecting their collateral. This service helps insurance carriers streamline their processes for distributing a variety of notices to loss payees and additional interest. CV-ALIR satisfies an insurers statutory obligation to report automobile coverage to state departments of motor vehicles (DMVs).

Requirements

• College Degree or equivalent work experience required
• 3+ years of business-to-business customer support experience with a strong customer focus and attention to detail.
• Ability to demonstrate analytical skills, exacting attention to detail and problem solving skills required.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office, particularly Excel.
• Ability to work independently and as part of a team.
• Ability to interpret and track state specific requirements.
• Excellent oral and written communication skills
• Up to 5% travel may be required

Nice To Haves

• A general understanding of P&C insurance is helpful.

Responsibilities

• Daily coordination of customer implementation of CV-ALIR/CV-Exchange products, including testing.
• Proactively facilitate communication between various parties including states, product support, other internal resources, vendors, third parties, and Verisk as appropriate.
• Stay abreast of current state and federal legislation and regulations relating to CV-ALIR/CV-Exchange products.
• Communicate relevant information to internal Verisk staff and customers.
• Work closely with product support to resolve customer's implementation or production issues.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and assistance regarding on the CV-ALIR/CV-Exchange products and services.
• Troubleshoot and resolve escalated customer issues.
• Maintain detailed and accurate records of customer interactions and transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees