Product Analyst

ShipMonk•Pittston, PA

57d

About The Position

ShipMonk is hiring a Product Analyst to own the analytics and insights that power our parcel shipping strategy. You’ll sit within the Transportation Product team and report to a Senior Product Manager. Your focus will be on understanding why our parcel network behaves the way it does, where it’s leaking cost or performance, and what actions can materially improve it. You’ll use SQL, data modeling, and structured analysis to uncover optimization opportunities across carriers, methods, zones, and operational workflows. But this role isn’t limited to delivering numbers. You will be expected to connect the dots, explain why findings matter, and help shape next steps. You’ll partner closely with engineering, operations, and our transportation team to turn analysis into measurable improvements. If you’re strong analytically and want to build product muscles over time, this role can evolve into a PM track as ShipMonk’s network and Transportation roadmap expand.

Requirements

2–4 years of experience in analytics, product analytics, transportation, supply chain, or a similar field.
Strong SQL ability; comfortable exploring large, messy datasets and building your own logic for insights.
Ability to go beyond “what” and explain the “why” and “so what” for each analysis.
Strong communication skills with a bias toward clarity and structured thinking.
Comfort working with ambiguous problems and forming hypotheses to test.
Curiosity about product development and a willingness to take on scoped PM work as you grow.

Nice To Haves

experience with parcel shipping data (carrier scans, zones, billing, surcharges, quality metrics).
experience working in Snowflake and familiarity with modern analytics environments (Metabase, Hex, Looker, Tableau, etc.).

Responsibilities

Parcel Network Analysis
Independently analyze parcel cost drivers, including COGS, billable weight logic, DIM impacts, zone mix, surcharges, and packaging patterns.
Monitor transit performance, first-scan timeliness, exception rates, LIT trends, and other KPIs that shape merchant experience.
Identify anomalies and pressure-test underlying assumptions in our Virtual Carrier Network.
Optimization & Strategy Support
Evaluate carrier service performance and cost structure to recommend allocation changes, zip strategies, or method rule updates.
Support new carrier pilots and post-launch assessments using structured measurement frameworks.
Build models to estimate the impact of carrier rate changes, configuration changes, or method consolidations.
Cross-Functional Partnership
Work with engineering to troubleshoot logic, validate data, and guide improvements to routing, rating, and scan tracking systems.
Collaborate with transportation operations and pricing to understand real-world constraints and merchant impact.
Help prepare clear, data-backed narratives for executives, ops leaders, and carrier partners.
Build Operational Visibility
Develop dashboards that highlight cost per order, margin trends, OTD, scan compliance, and carrier exceptions.
Improve the reliability of existing reporting and automate manual workflows where possible.
Translate complex parcel datasets into simple frameworks others can use.
Product Development Exposure
Partner with the Senior PM to articulate problem statements, evaluate tradeoffs, and define success metrics for transportation features.
Support discovery work by quantifying merchant pain points, operational bottlenecks, or cost-performance tradeoffs.
Contribute to prioritization conversations using data and clear reasoning.