Product Analyst

Gulf Winds Credit Union • Pensacola, FL

5d • Onsite

About The Position

The Product Analyst is responsible for gathering and analyzing data to inform product decisions. Conducts market research, evaluates product performance, and collaborates with leaders across the organization to ensure products meet member needs and business goals. Provides actionable insights that guide product strategy and decision-making and works closely with the Director of Business Intelligence and the Gulf Winds Product Committee to ensure target market alignment and visibility into the products roadmap. The role involves both quantitative and qualitative analysis to optimize product performance and drive business growth.

Requirements

• A minimum of two years of similar or related experience. Financial institution experience preferred.
• (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Proven experience may be acceptable in lieu of listed education.
• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Exceptional customer service and communication skills.
• Demonstrated strong analytical and problem-solving skills.
• Ability to discuss product related technical issues effectively.
• Ability to read, write, comprehend and speak English clearly.
• Ability to work and travel independently.

Nice To Haves

• Financial institution experience preferred.
• Knowledge of Jack Henry and Microsoft product suites is preferred.

Responsibilities

• Data Analysis: Collects and analyzes data from multiple sources to identify trends, patterns and opportunities for product improvement. Uses statistical techniques and business intelligence tools to interpret insights.
• Product Performance Evaluation: Monitors KPIs and product metrics, assesses product performance against goals and recommends enhancements for optimization.
• Market Research: Conducts research on industry trends, member needs, and competitors. Analyzes market data to identify opportunities and inform product strategy.
• Member Feedback Analysis: Gathers feedback through surveys, interviews, focus groups or polls to understand user experience and identify areas for improvement.
• Product Roadmap Support: Assists the Gulf Winds Product Committee in defining product features, prioritizing development efforts and supporting iterations and enhancements.
• Other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees