Product Analyst (QA & Support)

Tuvoli•Nashua, NH

36d•Onsite

About The Position

This is a full‑time on‑site Product Analyst (QA & Support) role based at Tuvoli HQ in Nashua, NH. We are seeking a highly motivated individual who is passionate about innovation, eager to become a product expert, and committed to advocating for excellent user experience. In this role, you will collaborate closely with Product, Engineering, and Support teams to gather requirements, document acceptance criteria, create and execute test plans, manage support escalations, and participate in release planning and validation. You will play a key role in ensuring product quality, coordinating release cycles, and providing hands‑on product support.

Requirements

2+ years of hands‑on experience in QA, BA, or Product Support roles, including software testing and cross‑team collaboration
Prior experience in application software testing
Ability to quickly learn complex products and become a subject‑matter expert
Able to hit the ground running in a fast-paced, evolving environment
Strong organizational, analytical, and time‑management skills
Exceptional attention to detail and ability to work independently
Strong written and verbal communication skills
Must be willing to work onsite at Tuvoli HQ in Nashua, NH

Nice To Haves

Experience in business aviation
Experience in FinTech
Familiarity with Azure DevOps or similar tools
Prior experience in release management or support‑escalation triage

Responsibilities

Work with Product and stakeholders to collect, analyze, and document user requirements.
Translate requirements into clear acceptance criteria and user stories.
Perform functional, regression, and user acceptance testing.
Verify builds for quality prior to production deployment.
Track defects, validate fixes, and ensure readiness for release.
Provide day‑to‑day product support to internal teams and customers.
Triage incoming support issues, reproduce reported defects, determine severity, and assign appropriate escalation paths.
Act as a liaison between Support, Product, and Engineering teams.
Work with Development Leads and Product to plan and schedule release cycles.
Coordinate release readiness activities and communicate release details to internal teams.
Assist in post‑release monitoring and validation.
Provide effective communication (technical and non‑technical) with team members in multiple locations.
Participate in team meetings, sprint ceremonies, and release planning sessions.