Product Analyst II

Availity

73d

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Reporting to the Product Manager, Payment Accuracy Content Team, the Senior Product Analyst will join a highly collaborative innovation team dedicated to advancing payment accuracy solutions that improve the healthcare lifecycle. In this role, you will act as an analytical and strategic partner between technology and business teams, serving as a subject matter expert and liaison to customers and users. You will contribute to product vision, discovery, and development, lead research and documentation efforts, and translate complex data into actionable recommendations for new product solutions and enhancements. By partnering with and providing input to the agile delivery team, you will help shape product strategy and ensure solutions are viable, scalable, measurable and successful.

Requirements

• A Bachelor’s Degree in business, computer/data science, or related field (or equivalent experience).
• Minimum 5 years’ experience in product, business, or data analysis roles, ideally within healthcare technology.
• Experience with healthcare administrative and payment systems.
• Technical acumen with the ability to gather, describe, and document product requirements.
• Familiarity with modern technology architectures, databases, data platforms, and analytics.
• Advanced analytical skills; proficient in SQL, Excel, and data visualization tools (Amazon Quicksight a plus).
• Excellent communication, collaboration, and presentation skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving ability.
• Experience with Agile methodologies, requirement gathering, and writing user stories.
• Experience with ANSI and X12 transactions; tools like Jira and Confluence.

Nice To Haves

• Health IT, Fintech, or start-up environment experience.
• Experience on payer or provider side of healthcare technology.
• Demonstrated experience with creating new product solutions.

Responsibilities

• Pro-actively providing input toward new and existing product solutions, incorporating a strong understanding of product vision, strategy, and customer needs.
• Applying customer-centric and design thinking tools to gather insights and guide teams in delivering impactful solutions.
• Identifying, researching, defining, and documenting recommendations and requirements for new product solutions and enhancements.
• Writing business requirements, developing use cases, and preparing detailed documentation.
• Developing and monitoring dashboards to track product performance and success, identifying trends, and linking insights to actionable business decisions.
• Organizing and managing team and client-facing documentation.
• Reviewing test cases, participating in internal and client testing, and supporting analytics/reporting for new and existing products.
• Investigating and analyzing client requests and defects and making recommendations for implementation or resolution.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution.
• Healthcare, vision, and dental benefits.
• 401k match program available on day one.
• Unlimited PTO for salaried associates + 9 paid holidays.
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Education reimbursement.
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees