Product Analyst II

FIS

73d

About The Position

At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Our Level 2 Production Support team ensures the stability and performance of key cloud-based applications. We’re a collaborative, fast-moving group that thrives on solving complex issues, managing incidents, and driving continuous improvement. With a strong focus on ownership, knowledge sharing, and stakeholder engagement, we keep systems running and users supported — 24/7.

Requirements

• A bachelor’s degree in computer science or related education.
• 7+ years' experience in Production Support role, particularly in Retirement Planning and Wealth Management.
• Strong problem-solving skills to diagnose and resolve issues in Java, ETL, and AWS-hosted applications.
• Hands-on experience with Incident, Problem, and Change Management processes.
• Experience working with DB2 and writing SQLs, familiarity with tools such as DBeaver, DBVisualizer.
• Familiarity with AWS services (e.g., EC2, Fargate, Lambda, S3, RDS, SQS, SNS) and supporting enterprise-level applications.
• Experience with Java, Springboot, AWS environment, Splunk, Cloud watch, Grafana, JSP, Servlet.
• Ability to work effectively with cross-functional teams, vendors, and stakeholders across geographies.
• Skilled in creating root cause analyses, support documentation, and training materials.

Nice To Haves

• Experienced in providing Level 2 production support 24/7.
• Experience handling major incidents, driving resolution, and ensuring SLA compliance.
• Understanding of Retirement Planning and Wealth Management.

Responsibilities

• Providing 24/7 Level 2 support for Java and ETL applications hosted on AWS, ensuring smooth and reliable operations.
• Leading incident response efforts, representing the support team during major calls and driving resolution through ITIL best practices.
• Collaborating across teams and vendors to troubleshoot issues, manage changes, and maintain SLA compliance.
• Creating and sharing knowledge, including training materials, documentation, and root cause analyses to support team learning and growth.
• Engaging with stakeholders to understand needs, manage expectations, and continuously improve support processes.

Benefits

• Attractive benefits including private medical cover, dental cover, and travel insurance.
• A competitive salary and benefits.
• A broad range of professional education and personal development opportunities.
• Varied and challenging work to help you grow your technical skillset.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees