Product Advisor

Vizient•Chicago, IL

About The Position

In this role, you will support clients in realizing measurable, sustainable improvements in their healthcare performance initiatives through effective utilization and adoption of Vizient’s Clinical Data Base (CDB) and related solutions. You will provide product expertise, deliver training and education, resolve inquiries, and collaborate with cross-functional teams to enhance client engagement and maximize value derived from analytics tools.

Requirements

Relevant degree preferred.
2 or more years of relevant experience required.
Experience in a clinical, supply chain, or healthcare operations setting required.
Solid customer service mindset and a commitment to delivering a positive client experience is required.
Proven ability to train individuals and groups on CDB or similar healthcare analytics tools to maximize client value.
Strong written and verbal communication skills with experience presenting to diverse audiences.
Willingness to travel.

Nice To Haves

Experience supporting or implementing healthcare software solutions preferred.
Prior experience with Vizient CDB highly preferred.
Understanding of or hands-on skills with data analysis preferred.
Knowledge of relational databases, business intelligence tools, or analytics platforms preferred.
Experience with data quality and performance improvement initiatives preferred.

Responsibilities

Support client onboarding, engagement and product utilization initiatives in collaboration with product coordinators and internal teams.
Provide analytical product support, including inquiry resolution, trend monitoring, and issue escalation.
Address functionality and content questions related to the CDB.
Develop and maintain training materials such as user guides, one-pagers, and FAQs.
Deliver virtual training sessions, including one-on-one sessions and scheduled webinars, to introduce and reinforce CDB functionality.
Ensure a positive client experience through effective access management and product support.
Monitor industry trends and integrate relevant insights into client interactions and product guidance.
Partner with cross-functional teams to enhance product adoption and overall client value realization.