The Product Advisor is responsible for providing customers with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized.
Greet customers and provide exceptional customer service experience
Answer questions, suggest promotional items and provide product information
Process payments by totaling purchases; processing checks, cash and store or other credit cards
Process customer refunds courteously and professionally
Process merchandise shipments
Assist with store upkeep
Perform other duties as assigned
Must have English equestrian experience
Basic understanding of sales principles and customer service practices
Solid communication and interpersonal skills
Ability to read, write and effectively communicate with customers, peers and management
Telephone etiquette
Ability to multi-task, while being attentive to customers
Ability to work as part of a team and take initiative independent of direct supervision
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
High school diploma or equivalent, or in pursuit of a diploma