Producing Branch Manager

Tri Pointe Homes Holdings, Inc.•Salt Lake City, UT

About The Position

Are you passionate about making a real impact in the homebuying journey? At Tri Pointe Solutions, the financial services affiliate of Tri Pointe Homes, we’re redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner’s and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that’s shaping the future of the industry, apply to join our outstanding team. Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Salt Lake City, Utah, as a Producing Branch Manager. Position Highlights: Oversee the daily functions of the mortgage branch, ensuring the branch operates according to company policies and procedures while adhering to the practices of the local homebuilder. Acts as the primary contact with the builder division while providing direction and leadership to the loan officers. This position will also manage an active pipeline and originate loans while providing exceptional customer service to their customers.

Requirements

4-year college degree or equivalent work experience.
5-7 years of hands-on management experience in mortgage production, preferably within a builder environment.
3-5 years industry related experience (i.e., loan origination, processing, underwriting, title and closing), preferably within a builder environment.
Active NMLS MLO license in state of residency.
Active knowledge of loan origination systems, Encompass a plus.
Advanced knowledge of all loan types, VA, FHA, Conventional
Automated Underwriting Systems (AUS), to include LP, DU, GUS
Strong computer skills, (MS Office, relational database systems)
Highly developed verbal and written communication skills.
Demonstrated judgment and decision-making capabilities.
Exceptional customer service skills.
Creative problem solving skills.
Excellent organizational/time management skills.
Proven skills in selection, interviewing, recruitment and retention of staff.
Ability to lead, direct and motivate a successful team of professionals.
Proven relationship-building skills.
Demonstrated ability to manage loan production volume.
Ability to manage to tight deadlines, short notices on changes and flexibility.
Travel locally, when necessary.

Responsibilities

Execute performance and customer service goals as established by the leadership team.
Utilize productivity reports and standards to manage the daily flow of loans to the Loan Officers, ensuring applications are originated and conditionally approved in a timely manner.
Plan, organize and monitor the activities of the Loan Officer team to ensure an efficient and productive team.
Monitor processes to ensure and enhance efficiencies.
Maintain a current working knowledge of the Loan Officers’ pipelines to provide guidance and to ensure appropriate training for all employees.
Plan for appropriate staffing levels based on division volume and productivity standards.
Attend and participate in division planning/forecasting meetings.
Provide second level underwriting review, as necessary.
Maintain an active pipeline to meet and/or exceed company standards.
Maintain a thorough knowledge of the origination of all loans for the branch from point of sale through closing.
Develop and monitor daily, monthly and quarterly productivity and customer service measurements for the branch.
Focused on meeting and/or exceeding goals for capture rate for areas of responsibility.
Strive to meet and/or exceed goals for customer service for the branch.
Monitor responses to customer complaints and review evaluations, taking corrective action as necessary to ensure exceptional customer service.
Identify and maintain preferred outside lender and broker relationships.
Monitor and control overages and shortages per company standards.
Identify products necessary to meet the needs of the local market and communicate to Lenderworks.
Meet with the builder on a regular basis ensuring goals are establish and exceeding expectations.
Work collaboratively with HR to recruit and hire Loan Officers; manage incentive, recognition and reward programs and resolve any disciplinary issues and conduct termination, if necessary.
Ensure the thorough training of direct reports and assist in the development of all necessary training programs.
Manage and motivate team members to ensure consistent and maximum performance and customer service levels.
Conduct annual performance evaluations based on job functions and established productivity and customer service standards.
Provide support, direction and leadership to team members and assist them with any questions or problems.
Develop and maintain excellent working relationships internally and externally.
Attend weekly sales meetings.
Train New Home Advisors on mortgage operations and products.
Stay current on market trends, programs and loan products and become a subject matter expert for the builder.
Assist with all other special tasks or projects as directed by management.