Produce Dept. Supervisor

Outpost Natural Foods•Milwaukee, WI

6d•Onsite

About The Position

To ensure the highest level of service possible to Outpost’s internal and external customers. Supervise and motivate produce staff to uphold high standards in the department. Order product to maintain a fully stocked department. Ensure a well maintained, clean, and efficient produce department.

Requirements

Outstanding customer service skills
Previous produce experience
Previous supervisory experience
Previous experience with stocking, ordering, and receiving in a retail setting
Ability to appropriately delegate work duties and manage and motivate staff
Attention to detail and good organizational skills
Ability to handle multiple demands, work under time pressures, and meet deadlines
Willingness to be open, to learn, and take on new responsibilities
Demonstrate objectivity, neutrality and calmness under pressure
Regular, predictable attendance
Effective communication skills in English
Ability to read and comprehend instructions
Ability to follow through on systems, procedures and policies
Demonstrated ability to follow through on commitments
Ability to work in a fast paced environment
Standing, walking, bending, sitting, reaching
Using hands or fingers to handle or feel
Specific vision ability: close vision, distance vision, depth perception, and adjust focus
Ability to climb up and down ladders
Regular use of sharp cutting instruments
Ability to lift up to 80 lbs.
Ability to taste and smell

Responsibilities

Treat people fairly, consistently, and with respect.
Ensure efficient, informative, and friendly service according to established customer service vision and standards.
Plan, organize, and supervise all department operations in absence of produce manager.
Stay up to date on the products of department.
Ensure that the integrity of organic products is maintained.
Oversee the receiving, prepping, stocking, and culling of produce.
Properly record credits, returns, and losses.
Ensure aisles, backstock and storage areas are kept clean, neat, and free of debris.
Maintain an organized layout of back stock areas.
Uphold department safety guidelines to ensure the safety of all department staff.
Uphold department’s sanitation standards and health department requirements for food storage and handling. Ensure staff do the same.
Advise produce manager of equipment repair/replacement needs.
Assist with department resets and quarterly inventory.
Attend department meetings as scheduled.
Assist with the ordering of produce to ensure department is fully stocked, while keeping inventory to a minimum.
Maintain knowledge of seasonal changes of produce and customer preferences.
Receive and process deliveries. Check product condition and invoice accuracy upon delivery. Ensure correct product rotation.
Ensure deliveries are stocked in a timely manner.
Ensure proper handling of perishable product to ensure a safe and quality product.
Assist with product returns and receive credit from suppliers as needed.
Report problems with product and/or suppliers to produce manager.
Assist in inventory control including: accurate recording of losses and markdown of products, maintaining invoices for accuracy and price changes, and assisting in inventories.
Ensure all produce display areas are fully stocked and rotated.
Ensure that all produce shelves, displays, aisles and storage areas are in a clean, orderly condition.
Ensure proper signs are on shelves and displays.
Request signs as needed.
Set up and maintain attractive displays.
Assist produce manager in maintaining proper product space.
Ensure that merchandising guidelines are adhered to.
Assign daily tasks to produce staff and ensure they are always busy.
Positively encourage department staff to excel at their job.
Provide guidance and motivation and properly answer questions for department staff.
Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.
Assist in training department staff.
Ensure produce staff is following department standard operating procedures.
Assist produce manager with employee job performance. Properly document employee performance during shift, when necessary.
Assist produce manager in informing staff of any changes in policies and procedures affecting department staff.
Perform all duties included in department journeyperson and clerk job descriptions.
Perform manager duties in their absence.
Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
Keep store orderly and clean.
Maintain a positive attitude.
Perform all other duties as assigned by department manager or supervisory staff.