PRODUCE CLERK

Kroger-posted 4 months ago

Fort Wayne, IN

Food and Beverage Retailers

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The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in reaching sales and profit goals while monitoring quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages customer return.
Assist the department manager in reaching sales and profit goals.
Monitor established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values.
Promote Corporate Brands to customers.
Create an environment that enables customers to feel welcome, important, and appreciated.
Answer questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department.
Assist with the preparation of produce platters/trays.
Inform customers of produce specials.
Recommend items to customers to ensure they get the products they want and need.
Adequately prepare, package, label, and inventory merchandise.
Review/inspect products for quality and freshness.
Label, stock, and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special ads.
Ensure proper temperatures in cases and coolers are maintained.
Reinforce safety programs by complying with safety procedures.
Identify unsafe conditions and notify store management.
Practice preventive maintenance by inspecting equipment.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity to store management.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math (counting, addition, and subtraction).
Current food handlers permit once employed.

Comparable retail experience.
Second language (speaking, reading, and/or writing).

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