Produce Assistant Department Manager

Festival Foods • Eau Claire, WI

12d • Onsite

About The Position

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary Job Title: Produce Assistant Department Manager Reports To: Produce Department Manger Provides assistance to the Produce Department Manager by working closely with all Produce associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Produce Department Leaders Associates who provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities. External Job Description ESSENTIAL DUTES AND RESPONSIBILITIES Performs tasks as delegated by the Produce Department Manager and effectively leads the Produce Department in the absence of the Department Manager. Reinforces Festival culture, customer service, and performance expectations to all Produce associates Trains new Produce associates, and re-trains as necessary Writes and conducts performance reviews of Produce associates Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination Answers questions and provides guidance to all Produce department associates Ensures all department standards are being met in the Produce department. Observes sales floor and back stock conditions; takes action to correct areas of opportunity Maintains appropriate inventory levels and ensures accurate pricing on products received and sold Communicates and works cooperatively with Store Director, Produce Manager, other Department Managers and Produce associates to maintain standards and exceed guest expectations Provides customer service to guests. Assist guests with finding items Takes orders and other special requests Answers the telephone and assists callers using proper phone etiquette Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received Assists all department associates with daily responsibilities while leading by example. Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed. Required to maintain food safety logs. Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues. Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. Other duties as assigned Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Requirements

• High School Education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Must possess great oral and written communication skills
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Ability to deal tactfully and effectively with customers and all personnel
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Also requires proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, trash compactor.
• Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)
• Standing for extended periods of time.
• Lifting up to 50 pounds on an occasional basis.
• Occasional exposure to extreme temperatures.

Responsibilities

• Performs tasks as delegated by the Produce Department Manager and effectively leads the Produce Department in the absence of the Department Manager.
• Reinforces Festival culture, customer service, and performance expectations to all Produce associates
• Trains new Produce associates, and re-trains as necessary
• Writes and conducts performance reviews of Produce associates
• Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination
• Answers questions and provides guidance to all Produce department associates
• Ensures all department standards are being met in the Produce department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively with Store Director, Produce Manager, other Department Managers and Produce associates to maintain standards and exceed guest expectations
• Provides customer service to guests. Assist guests with finding items
• Takes orders and other special requests
• Answers the telephone and assists callers using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Required to maintain food safety logs.
• Responsible for the department’s timekeeping accuracy.
• Communicate to HR regarding any missing time, transferred hours, and schedule issues.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
• At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees