Job Description: An experienced consulting professional with a broad understanding of solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment. Bachelor's degree in computer science or a related discipline, or equivalent work experience is required; an advanced degree is beneficial. 5–8 years of diverse experience in multiple areas of information technology is required; experience in the securities or financial services industry is a plus. Note – Candidate has to support from 12 PM – 9 PM ET Role Overview Senior technical lead providing L2 production support for critical payment applications. Individuals will work closely with application development teams and infrastructure support groups to ensure systems are highly available. Technical Support L2 (Application and Infrastructure Support with DevOps knowledge) Technical Expertise Excellent knowledge of Unix, SQL, and Linux systems Hands-on scripting experience (Python / Shell / PowerShell) on Unix/Linux platforms Experience with AppDynamics, Splunk, and ServiceNow tools ITIL/ITSM certification is preferable Operational Activities Monitoring: Regular monitoring of batch jobs and CICS online regions Impact analysis: Identifying impacted components for enhancements Root cause analysis: Troubleshooting production errors Scheduling: Modifying and monitoring production mainframe jobs Balancing: Handling daily/weekly balancing procedures Analyzing: Identifying root causes and implementing solutions Locations Pittsburgh, PA Lake Mary, Florida