Procurement Service Manager

Airbus•Columbus, MS

1d•Onsite

About The Position

Airbus Helicopters is seeking a high-impact Procurement Service Manager to serve as the critical focal point between customers and global suppliers. This role is central to managing the "heartbeat" of operations, specifically ensuring that AOG (Aircraft on Ground) and other critical requirements are met with precision and proactive solutions. The manager will be responsible for building strong customer rapport, facilitating clear communication, coordinating action plans, and resolving issues to achieve 100% customer satisfaction and on-time delivery of materials for both new and rework parts. This involves managing external and internal customer concerns, organizing performance reviews, understanding customer dynamics, and collaborating with various internal departments and Airbus affiliates to streamline material shipments and address quality or engineering issues. The role also encompasses significant responsibilities in forecast management, inventory control, material expediting, and metric assessment and analysis to support continuous improvement and risk mitigation.

Requirements

Bachelor’s degree or equivalent work experience.
10 years of proven experience in Supply Chain, Project Management, Customer Service, Planning.
Minimum 7 years’ experience in Aviation Industry.
Minimum 3 years’ experience technical field (engineering, quality, field technician, on hands aviation training).
Supply Chain Management skills.
Strong Data Analysis skills.
Eye for Business.
Logistics knowledge.
Time Management and ability to multi-task.
Ability to understand customer needs and follow through with closed loop communication and action plans to meet customer requirements.
Ability to understand forecasting structure and collaborate with suppliers on future requirements.
Ability to meet critical customer deadlines and provide high level status to management.
Understanding of FAR’s and DFAR’s.
Advanced MS Excel skills.
Advanced MS PowerPoint skills.
SAP/MRP experience.
US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license).

Nice To Haves

Advanced degree in industrial supply chain, project management and/or engineering.

Responsibilities

Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally.
Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions.
Manage the external/internal customer issues, concerns and complaints.
Remain informed of issues, follow the action plans to closure, and discuss with the customer ensuring on-time delivery, on-quality and 100% customer satisfaction.
Organize customer performance reviews.
Perform monthly or quarterly customer program reviews including status, recovery and/or mitigation plans, highlight any risk based on manufacture lead times, requisition date, customer need date vs supplier commit date.
Understand the customer dynamics, operational and strategic goals and business requirements.
Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.
Raise to appropriate levels when resolutions cannot be reached to meet customer needs.
Hold regular meetings with Airbus affiliates/Internal Customer Support personnel to discuss and organize material shipments to support AOG, critical items and other requirements.
Coordinate with internal teams to review/lead forecast and provide, including updates 3 times per year, to Airbus affiliates along with external suppliers.
Facilitate quarterly meetings with Airbus affiliates and external suppliers to handle any risk associated with the forecast.
Notify customers of risk to forecast and provide mitigation recommendations.
Provide high level overview of risk, which customers they impact, percentage of customer’s business compromised and recommended mitigation plan to management.
Engage Strategic Procurement when suppliers notify of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP.
Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast.
Facilitate forecast alignment with Strategic and Procurement Operations on forecast risks and recommended mitigations.
Review procedures, methods and techniques used in inventory management and establish new concepts and procedures, as well as actions, aimed at achieving controls intended to reduce or prevent material shortages while in parallel minimizing over-stocking that results in excessive inventory costs.
Assist Procurement Operations in expediting of materials into the facility to secure the delivery of customer and production requirements on a timely basis.
Ensure status of expedited materials is communicated and transparent to all parties involved.
Manage information loop with programs to ensure on time completion of PO’s and sales orders for new and rework parts.
Assist in resolving any goods receipts that are blocking parts from being received.
Assist in facilitation of Siebel Service Requests, when needed, to support return or replacement of parts from Airbus affiliates that are blocked by quality.
Continual oversite of SR’s is expected until complete resolution is achieved.
Facilitate with vital internal departments for resolution when quality and/or engineering issues are brought to Airbus from suppliers or internal customers.
Backup to operational buyers, when needed, for PO placement and/or updates.
Manage the preparation and distribution of status reports for internal/external customers.
Provide robust closed loop communication to customers and suppliers, when needed, to support required delivery dates.
Assess Capacity analysis, Rate Readiness Studies and Capital investment information when provided by suppliers.
Provide high level feedback to management including risk assessments, recovery plans by supplier and recommended mitigations.
Track and assist in closing quality notes to allow continual movement of parts to support customers.
Collaborate and assist in preparation of overall assessments of suppliers, quarterly forecast template along with risk mitigations and data sharing with internal customer.

Benefits

Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
Ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
Holidays
Generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Employee Assistance Plan (“EAP”)
Other supplemental benefit coverages