Procurement + Production Operations Manager

Caraway Home • New York, NY

72d • $90,000 - $110,000

About The Position

This role is a key part of our Procurement & Production Operations team, reporting to the Senior Manager, Procurement & Production. You’ll manage the Kitchenware and Electrics categories, focusing on supplier performance, production execution, and cross-functional coordination. The role combines operational ownership with process improvement to support scalable growth across Caraway’s supply chain.

Requirements

• 5+ years of experience in global procurement or production operations.
• Demonstrated ability to build and manage supplier networks globally, including coordinating across multiple subvendors and factories, and building redundancy into the supply base.
• Deep experience managing specific product lines or categories, driving supplier performance, cost savings, and measurable financial outcomes.
• Skilled at designing and implementing scorecards, KPIs, and reporting systems that create transparency and drive measurable performance improvements.
• Familiarity with international trade processes and third-party quality control practices.
• Proven ability to break down and present complex Procurement concepts, data, and workflows to team members in simple, digestible ways; expert communication with both internal and external partners.
• Experience managing and executing production operations with vendors in Southeast Asia. Flexibility to work across time zones to align with global operations.
• Proficient in ERP and analytics tools to monitor OTIF, lead times, and cost drivers, collaborating with Planning and Finance teams to translate insights into operational decisions.
• Ability to evaluate supplier capacity against demand forecasts and anticipate risks tied to production constraints or component availability, and recommend proactive mitigation strategies.
• Strong communication and collaboration skills, partnering effectively with Planning, Finance, Logistics, and Product Development to deliver aligned outcomes and proactively address risks.

Nice To Haves

• Bachelors in Finance, Merchandising, Supply Chain Management or similar field preferred.
• Ability to speak Mandarin a plus, but not required.

Responsibilities

• Draft, issue, and manage purchase orders with global vendors, ensuring all specifications, pricing, and timelines are accurate and up to date.
• Monitor production schedules, proactively track progress, and resolve delays through direct coordination with suppliers.
• Communicate production updates and potential risks to cross-functional partners across both new and existing product categories.
• Oversee product sampling logistics—from factory sample requests to internal coordination, review management, and timing communication.
• Maintain and update SKU, inventory, and vendor information in ERP systems, ensuring data accuracy.
• Support inventory planning by optimizing production capacity and coordinating closely with planning teams and vendors.
• Serve as the primary procurement & production contact for designated categories (e.g., Kitchenware and Electrics), ensuring they scale with the same reliability and rigor as core categories.
• Establish and strengthen supplier relationships by developing multi-tier (supplier and sub-supplier) visibility to increase capacity, reduce inefficiencies, and mitigate risks.
• Support cost strategy and pricing discussions with suppliers to enhance competitiveness, stability, and long-term partnership value—translating data insights into actionable procurement decisions.
• Partner with the compliance team to help suppliers navigate evolving trade regulations, documentation requirements, and quality standards across regions.
• Manage and maintain supplier scorecards that evaluate On-Time-In-Full (OTIF), quality, lead time adherence, and responsiveness.
• Collaborate cross-functionally to develop and implement standardized frameworks for supplier onboarding, qualification, and performance review to scale vendor accountability.
• Identify inefficiencies in processes and propose actionable solutions for vendor management, order tracking, or capacity planning.
• Create and maintain SOPs for critical workflows to ensure consistency and scalability.

Benefits

• Equity: We believe in our product and that the sky's the limit for where our business is going.
• 401k: A 3% company match to help you plan for your future.
• Comprehensive medical, dental + vision coverage options with generous employer contributions + access to FSA/HSA/Dependent Care FSA’s.
• Up to 12 weeks of fully paid parental leave, depending on tenure, and access to additional fertility care services via KindBody.
• Annual reimbursements for you to elevate your workspace, from standing desks to desktop succulents.
• Monthly reimbursements for you to get out of the house and work from anywhere.
• Monthly virtual events, company wide offsites, and many opportunities for new Caraway swag.
• Annual reimbursements to all full-time employees to support their professional development aspirations.
• Unlimited PTO in addition to our 11+ paid annual holidays and quarterly wellness days.
• Monthly reimbursements for you to stay well, from meal services to gym memberships to monthly massages.
• Employee discount on all Caraway Home products.
• Complimentary product as a new hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees