Procurement Contract Manager

Five9

4h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Procurement Manager supports Five9’s global sourcing and procurement organization by providing specialized contract and commercial support for the acquisition of goods and services. This role is responsible for the end-to-end contract lifecycle—from drafting and negotiation through risk mitigation and compliance—ensuring vendor engagements align with Five9’s standards and business objectives. You will partner closely with cross-functional stakeholders (e.g., Legal, Finance, IT, Engineering, and business teams) to secure favorable commercial terms, manage risk, and drive operational excellence throughout the procurement lifecycle.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field (advanced degree preferred).
• 5–10 years of experience in procurement, strategic sourcing, contract management, or a related commercial function within a medium to large organization.
• Strong proficiency drafting, reviewing, and negotiating complex commercial agreements and managing risk in a procurement environment.
• Demonstrated success leading commercial negotiations with suppliers and influencing outcomes across cost, terms, and service delivery.
• Experience supporting SaaS and/or technology procurement is strongly preferred.
• Strong analytical skills with the ability to evaluate data, benchmark pricing, and identify sourcing opportunities and trade-offs.
• Excellent written and verbal communication skills; ability to use tact and diplomacy with stakeholders at all levels and with external suppliers.
• Comfortable operating in a fast-paced, dynamic environment with competing priorities and tight deadlines.
• Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting.

Responsibilities

• Lead the drafting, review, redlining, and negotiation of a wide range of commercial agreements, including NDAs, Master Service Agreements (MSAs), Statements of Work (SOWs), DPAs (Data Processing Agreement) and related amendments.
• Partner with business stakeholders to define sourcing requirements, develop procurement strategies, and ensure alignment with business objectives and timelines.
• Own and drive commercial negotiations with suppliers to secure optimal pricing, payment terms, service levels, delivery schedules, and contractual protections.
• Experience negotiating SaaS, Data Center, AI, Hardware, and Contingent Services contracts. History of stellar cost saving achievement.
• Collaborate with Legal, Compliance, and Infosec to ensure agreements meet operational, financial, security, privacy, and compliance requirements.
• Ensure procurement activities and contracts adhere to internal policies and applicable federal and state requirements; proactively identify and mitigate contractual and supplier risks.
• Maintain accurate documentation of contract activity, approvals, negotiation positions, and final terms to support audit readiness and ongoing contract administration.
• Support supplier onboarding and relationship management; measure and monitor supplier performance against contract SLAs/metrics and initiate corrective actions when needed.
• Contribute to departmental goals by identifying sourcing opportunities and driving measurable cost savings and value improvements through competitive sourcing and effective negotiation.
• Support resolution of contractual disputes and supplier performance issues, ensuring clear remedies, escalation paths, and appropriate stakeholder alignment.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees