Proctor Operations Lead

OpenEd • Springville, UT

16h • $50,000 - $70,000 • Remote

About The Position

At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student a customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Our Culture (The Foundation of Everything We Do) Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 70 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families. Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently. I Did > We Should – Action over theory; bring experiments, not just opinions. Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy. Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere. Fast AND World Class – Speed doesn’t compromise quality. Strong Opinions, Weakly Held – Advocate passionately, adjust readily. Make Others Famous – Elevate your colleagues, partners, and community. We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MD, MN, NC, NM, NV, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV. Role Overview The Proctor Operations Lead is responsible for managing a high-quality pool of virtual proctors who support OpenEd’s standardized testing programs. This role owns end-to-end proctor operations, including recruitment, onboarding, training, scheduling, payroll coordination, quality assurance, and ongoing engagement. The Proctor Operations Lead partners closely with internal teams to ensure that proctor capacity aligns with testing demand, that proctors are well-prepared for each testing event, and that the overall proctor experience is efficient, positive, and performance-driven. This role is both strategic and hands-on, requiring strong operational skills, data-driven decision-making, and excellent people management skills.

Requirements

• Bachelor’s degree or equivalent experience in education, operations, or a related field.
• Minimum three years experience with people management, scheduling and/or staffing.
• Experience managing remote or distributed workforces strongly preferred.
• Experience recruiting, onboarding, and managing pools of hourly or contract staff.
• Strong organizational and scheduling skills, with the ability to manage multiple priorities and deadlines.
• Data-driven mindset with experience defining metrics, building reports, and using data to inform decisions.
• Excellent communication and interpersonal skills; comfortable engaging one-on-one and with large groups.
• Experience working cross-functionally with HR, payroll, and Assessment Team Leads.
• Proficiency with collaboration tools (Slack, email), Google Sheets, Google Calendar, databases, and scheduling systems.
• Clear written communication and confidence in managing professional relationships
• Ability to juggle multiple priorities and shift timelines during testing seasons
• Available during core business hours for coordination and troubleshooting (especially during testing weeks)

Nice To Haves

• Familiarity with virtual or remote testing environments, education operations, or assessment programs is a plus.

Responsibilities

• Proctor Staffing & Planning Plan and coordinate staffing needs for virtual testing events, anticipating proctor demand and ensuring adequate coverage.
• Proactively identify and address staffing gaps to support scheduled testing sessions.
• Develop and manage a proctor scheduling process that aligns proctor availability with testing needs.
• Partner with the Assessment Team to align proctor assignments with testing schedules and program requirements.
• Recruitment, Onboarding & Training Lead recruitment, hiring, onboarding, and training of proctors.
• Own the proctor onboarding experience, ensuring a smooth, efficient, and positive introduction to OpenEd systems, expectations, and testing protocols.
• Ensure proctors are fully trained, certified (as required), and prepared in advance of each assigned testing event.
• Coordinate with Human Resources to ensure smooth handoffs and operational processes related to recruiting, onboarding, payroll, and offboarding.
• Proctor Operations & Administration Maintain an accurate, up-to-date Proctor Database, including onboarding status, certifications, availability, performance history, and invoices.
• Centralize and manage proctor documentation, including onboarding materials, certification records, contracts, and invoices.
• Manage and approve proctor payroll and/or invoices, resolving discrepancies or issues in a timely manner.
• Quality & Performance Management Own proctor quality across all testing programs.
• Develop, implement, and maintain proctor evaluation, feedback, and performance management tools and processes.
• Conduct individual meetings with proctors as needed for training, coaching, check-ins, and performance support.
• Address performance issues promptly to maintain high standards of testing integrity and participant experience.
• Communication & Engagement Develop and maintain a positive, engaged, and communicative proctor community.
• Provide regular updates and communications to proctors via Slack, email, newsletters, and other channels.
• Promote upcoming testing opportunities and work to retain a qualified, engaged, and reliable proctor pool.
• Serve as a primary point of contact for proctors, addressing questions, concerns, and operational needs.
• Data, Reporting & Continuous Improvement Define and maintain ongoing data and reporting related to proctor staffing, utilization, performance, and coverage.
• Partner with Assessment Leads to understand current and future proctor needs, including district- or program-specific requirements related to format, qualifications, or certifications.
• Champion improvements to processes, tools, and systems to continually improve proctor quality, efficiency, and experience.

Benefits

• Starting pay of $50,000 - $70,000
• Medical, dental, vision, accident, critical illness, voluntary life insurance, hospital indemnity, HSA/FSA, disability, retirement, technology/cell phone stipend and paid holidays.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager