Proctor Lead - 6156450

Accenture • San Francisco, CA

10d • $58 - $68 • Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. The Proctor Lead provides operational leadership and oversight of the proctoring function across all geographies. In this role, you will be the primary steward for the proctoring process, ensuring consistent protocol adherence, high-quality session delivery, and the effective utilization of proctor capacity. You will work closely with cross-functional partners—including Schedulers, Site Leads, and Program Management—to meet volume targets, performance KPIs, and critical escalation requirements while driving continuous process improvement.

Requirements

• Minimum 3 years of work experience
• Protocol Expertise: Deep, technical knowledge of all study protocols.
• Operations Management: Proficiency in workflow management and staffing coordination.
• Quality Control: Experience in quality assurance and audit review.
• Analytical Problem Solving: Expertise in escalation handling and root-cause analysis.
• Data Literacy: Ability to track and report on operational KPIs.
• Mandarin Language Skills (for Taiwan) – able to communicate and provide specific instructions to participants in Mandarin and able to communicate English Language for global internal teams
• Leadership: Proven ability to coach, motivate teams, and resolve conflicts.
• Communication: Strong verbal and written communication skills for interfacing with cross-functional leads.
• Agile Decision-Making: Ability to make sound decisions in fast-moving, high-pressure environments.
• Talent Development: A passion for mentoring and upskilling new team members.
• High School Diploma or GED

Responsibilities

• Team Coordination: Lead and coordinate day-to-day activities for all Proctors supporting the XR Data Program.
• Resource Management: Align staffing levels, shift patterns, and resource assignments with both forecasted and actual collection demand.
• Operational Readiness: Conduct rigorous readiness checks to ensure proctor teams are fully trained, compliant, and prepared for planned and ad hoc work.
• Performance Tracking: Monitor and report on key proctor-related KPIs, such as collection completion rates and utilization.
• Escalation Management: Review issues raised by Proctors and coordinate timely resolution or escalation of operational, technical, or protocol-related problems.
• Process Improvement: Collaborate with Trainers and Quality teams to embed lessons learned and protocol updates into standard proctor practices.
• Mentorship & Coaching: Provide structured feedback, coaching, and performance input for Proctors in alignment with the program’s performance management model.
• Device Troubleshooting and Support: Ensure seamless data collection by providing immediate technical and troubleshooting support for all device and facility-related issues. You will maintain operational continuity throughout the session and manage the swift escalation of complex problems to Technical Support as required

Benefits

• Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED