Processor Shift Lead, Vault (Shift 2)

Collectors•New Castle, DE

5d•$25•Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 2,200 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We're looking for a Vault Processing Lead to join our PSA Vault Operations team to guide daily processing operations and serve as a subject matter expert while ensuring the highest standards of accuracy and service excellence for our collectors. This hands-on leadership role requires someone who can run shifts in the absence of supervisors, lead by example, and mentor team members while maintaining meticulous attention to detail. You'll be instrumental in upholding our commitment that every item—regardless of value—receives exceptional care and accuracy throughout the processing workflow. You'll report to the Vault Operations Supervisor and work from our New Castle, DE facility. The schedule will be Sunday- Wednesday 6:00PM - 4:30AM

Requirements

Someone who leads with integrity—making honest, ethical decisions and understanding that trust is our brand
Obsessed with serving the collector first, working backwards from their needs and treating every item with the care it deserves
Committed to getting it right consistently—possessing exceptional attention to detail, research skills, and a sharp eye for defects or misalignments
Kind and respectful in all interactions—assuming positive intent, displaying empathy, and being constructive when providing guidance
Able to communicate effectively both in writing and verbally, providing context and ensuring others understand the goal and why
Highly organized with strong problem-solving abilities, thriving in high-paced environments while maintaining focus and quality standards
Someone who thinks "yes" before "no"—exploring how something might work and embracing solutions that benefit collectors long-term
Self-aware and always willing to learn and grow, embracing feedback as a gift and sharing knowledge generously with team members
Able to work collaboratively in close team environments while mentoring others and leading by example
Detail-oriented with the ability to focus on individual tasks over extended periods without sacrificing accuracy
Reliable and prepared—showing up on time with a positive attitude and ready to lead when called upon
Comfortable running shifts independently and making operational decisions in the absence of supervisors
High school diploma or equivalent education background preferred, or equivalent work experience

Nice To Haves

Associate's degree in relevant field preferred

Responsibilities

Catalog incoming inventory with meticulous attention to detail, accurately identifying graded versus ungraded items while adhering to established style and content rules—because we simply have to get it right
Run shifts when supervisors are not present, serving as the primary point of contact and ensuring smooth operations while leading with integrity
Monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process
Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments, always starting with why and providing context
Mentor and guide team members by sharing your expertise and knowledge, fostering an environment of continuous learning and bringing out the best in everyone
Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically
Put inventory into storage locations and systemically locate inventory with precision
Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with care—treating every item as special
Pick inventory from designated locations and stage for packing and shipping
Pack and ship inventory following prescribed packing methods and generate shipping labels
Systemically and physically move items into designated storage or staging locations
Operate material handling equipment safely to move products within the warehouse
Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly
Seek feedback early and often to continuously improve processes and quality
Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages