Processor - Retail

Embrace Home Loans • Middletown, RI

93d • $28 - $32

About The Position

A Loan Processor, or Mortgage Processor role acts as a liaison and support staff between the Loan Officer, Loan Originator & Underwriter. They make sure that loan applications are complete and free of mistakes, evaluate financial documents for loan eligibility and ensure that closing deadlines are met.

Requirements

• High School education required; College Degree in Business or Finance preferred, but not required
• Experience in Loan Processing, regulatory reporting, banking, working with mortgage loans, or a combination of experience in those areas
• Ability to understand regulatory/financial requirements, high sense of urgency, determine if documentation is accurate and conditions are met
• Exceptional customer service skills with outstanding attention to detail
• Proficiency in Microsoft 365 office suite and Loan Origination System (Empower preferred)

Responsibilities

• Ensure a high customer satisfaction rating through corresponding regularly to outside parties such as title agents and borrowers
• Double-check lending guidelines and all essential prior-to-document conditions related to each loan document before and after approval
• Discuss account status or activity with customer, borrower, title agent and loan contact team members through email or phone
• Record applications for loan and credit, loan information and disbursement of funds, in the software platform, 'Empower'
• Obtain, examine and edit service level agreements (SLA’s), credit information, title report, homeowners insurance, appraisals and flood certificates to identify or verify concerns, completeness and accuracy prior to loan approval
• Modify administrative work procedures, processes or plans with assigned loan officer(s) to ensure that all contractual dates such as mortgage contingency, closing date, rate lock expiration are met as well as prepare for future pipeline
• Read all internally provided newsletter and bulletins to remain current on corporate policies, procedures, product guidelines and industry changes
• Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training Events

Benefits

• $28 - $32 an hour + bonuses
• Eligible for approved overtime

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees