Processor - License & Title

ACERTUS • Mission, KS

4d • $18 - $20

About The Position

ACERTUS is seeking a highly motivated and driven Processor for our License and
Title team. This role is critical in ensuring quality documentation, client
engagement, state compliance, and customer SLA execution. The ideal candidate
will be a critical thinker who thrives in a fast-paced environment and is
passionate about driving customer satisfaction and continuous improvement.

Requirements

• High School diploma or GED Required
• Must maintain a valid, current driver’s license
• Proficient in proprietary software, Microsoft Office Suite, with intermediate Excel skills and familiarity with general office equipment.
• Strong communication skills and attention to detail
• Critical thinking skills with the ability to multitask and prioritize workload.
• Highly organized with exceptional attention to detail and accuracy.
• Capable of performing effectively in fast-paced, high-pressure environments.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.

Nice To Haves

• Previous experience in the automotive or transportation industry is a plus.
• Zendesk experience preferred but not required.
• Working knowledge of transportation logistics and state titling requirements preferred.

Responsibilities

• Manage initial and state transfer transactions, in compliance with state-specific regulations.
• Reviewing supporting documents to ensure accuracy.
• Research and resolve an issue related to paperwork.
• Communicate both internally and externally with partners.
• Ability to deliver on team goals, KPIs, and ensure accountability.
• Maintain strong relationships and deliver exceptional customer service.
• Partner with leadership to develop strategies that align with organizational goals.
• Perform other related duties as assigned.

Benefits

• Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees