Solution Team – Processor/Jr Processor Friendly Production Alliance for Learning and Success (PALS) Solution Team HEY YOU! Are you looking for a new adventure in your mortgage career? Are you looking for a fast-paced, team-centered environment that also allows you to enjoy a work-life balance? Do you receive a warm and fuzzy feeling when you are helping people, answering questions, resolving issues and just basically being the hero of the day? If so, then you should seriously consider joining a team of people who do just that! In the Production Alliance for Learning and Success (PALS) Solution Team, we service a large Retail team in both sales and operations who appreciate a friendly, patient PAL to help! PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position. The following attributes are a huge plus for this role: PROCESSING background preferred ENCOMPASS experience beneficial COMFORT with connecting virtually with teammates ABILITY to learn and then train on new technology SELF STARTER WITH A CAN-DO ATTITUDE AND AWESOME CUSTOMER SERVICES SKILLS In order to be considered for an internal transfer, you must meet all of the following criteria: Completed at least six (6) months in your current role In good standing with your existing manager Must have Supervisor approval Hiring Manager is Heather Wildman Summary: Responsible for working with Retail Branch Ops and Sales staff to assist in Production. Responsibilities will include, but are not limited to ongoing training support, OnBoarding support, implementation of best practices nationwide and assisting with Production questions. Position requires strong communication skills and problem solving initiative. Prior experience in Loan Processing or Underwriting is helpful. Existing experience using Encompass is a plus.