Processing Team Leader – Federal Operations

INB, N.A. • Springfield, IL

10d • $65,000 - $95,000 • Onsite

About The Position

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.
Position Summary
At INB, we streamline the complexities of financial transactions through secure and efficient lockbox services. By digitizing paper, normalizing accounts receivable data, and ensuring timely fund deposits, we deliver on our promise: We Make Banking Easy.

The Processing Team Leader – Federal Operations oversees all remittance and lockbox activities supporting federal government contracts. This role is responsible for personnel leadership, operational performance, and compliance with heightened data integrity, physical security, and information security requirements.

Requirements

• Bachelor’s degree in business or related field preferred.
• Minimum of 2 years of management experience.
• Strong written and verbal communication skills.
• Proven ability to prioritize work, meet deadlines, and perform under pressure.
• Demonstrated ability to work independently while collaborating within a team environment.
• Ability to serve as a professional, discreet liaison for sensitive client and operational matters.
• Proficiency with Microsoft Office 365 and familiarity with document imaging and file management systems.
• US Citizenship is required

Responsibilities

• Manage daily operations supporting federal remittance and lockbox contracts, ensuring accuracy, timeliness, and compliance.
• Lead, coach, and develop a team of remittance specialists.
• Serve as primary point of contact for external vendors and internal stakeholders.
• Oversee implementation and optimization of remittance processing technologies.
• Monitor operational metrics, analyze performance, and implement process improvements.
• Ensure adherence to contractual service-level agreements (SLAs) and organizational directives.
• Maintain strong client relationships and respond to operational inquiries or issues.
• Other duties as assigned.

Benefits

• INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage is also extended to their eligible dependents. Active employees make premium contributions based on plan selections.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager