Title Processing Supervisor - DMP

OPENLANE•Carmel, IN

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a Title Processing Supervisor with experience in title processing and supervision of team(s). You will be part of leading our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. The ideal candidate will have a minimum of 5 years of experience in vehicle title processing and 1+ year(s) of leadership experience. You Are: Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability. Communicative. You’re a communicative individual with excellent verbal and written skills, capable of effectively conveying information and ideas to diverse audiences. A Leader. You possess strong leadership capabilities to lead a team to strong resolution of title issues. You Will: Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability. Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations. Create and implement streamlined processes and procedures to enhance team accuracy and efficiency. Who You Will Work With: Reporting to a Director of Titles Operations, this role will collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction on a regular basis.

Requirements

5+ years of experience in vehicle title processing, with a preference for additional experience in automotive-related customer service roles.
Minimum of 1 year of supervisory experience in a title department or leading a team.
Self-starter with a proactive mindset, capable of working independently with minimal supervision.
Excellent written and verbal communication skills.
Problem-solving ability and the capacity to identify successful outcomes.
Positive attitude with a customer-centric approach.
Ability to troubleshoot and resolve end-user issues, and escalate as necessary.
Data-driven mindset, actively seeking opportunities to improve department processes.

Nice To Haves

Experience utilizing Google Suite and Slack.

Responsibilities

Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.
Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations.
Create and implement streamlined processes and procedures to enhance team accuracy and efficiency.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement