Processing Specialist, Middle Market

CNA Insurance•Lake Mary, FL

13d•Hybrid

About The Position

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. Under general supervision handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. With direction manages on-boarding and training of new hires plus cross training current staff. JOB DESCRIPTION: Essential Duties & Responsibilities Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality. Gathers third party data and insurance application data to record information in proprietary systems. Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers. Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information. May engage in BPO Partners. Determines workflow activities required to process insurance policy based on line of business. Participates in quality and productivity reviews and provides feedback to management Reporting Relationship Supervisor or above. Skills, Knowledge and Abilities Knowledge of insurance industry and its products and services. SME for assigned transactions and line of business. Ability to train, coach and counsel peers. Knowledge of company proprietary rating and policy administration systems. Detail oriented with solid analytical and computational skills. Strong written, verbal and interpersonal communication skills. Strong teamwork and collaboration skills. Strong customer service skills. Ability to handle multiple tasks and prioritize work. Proficient in Microsoft Office & intermediate search skills. Ability to meet performance standards in a fast paced, production environment. Education and Experience High school diploma, GED or equivalent. Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience. #LI-hybrid #LI-DM1 CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.

Requirements

Knowledge of insurance industry and its products and services.
SME for assigned transactions and line of business.
Ability to train, coach and counsel peers.
Knowledge of company proprietary rating and policy administration systems.
Detail oriented with solid analytical and computational skills.
Strong written, verbal and interpersonal communication skills.
Strong teamwork and collaboration skills.
Strong customer service skills.
Ability to handle multiple tasks and prioritize work.
Proficient in Microsoft Office & intermediate search skills.
Ability to meet performance standards in a fast paced, production environment.
High school diploma, GED or equivalent.
Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience.

Responsibilities

Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality.
Gathers third party data and insurance application data to record information in proprietary systems.
Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner
Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.
Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information.
May engage in BPO Partners.
Determines workflow activities required to process insurance policy based on line of business.
Participates in quality and productivity reviews and provides feedback to management

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