Processing Center Specialist

Stable•Richardson, TX

2d•Onsite

About The Position

As a Processing Center Specialist, you will be at the heart of our mail operations, ensuring that our customers’ physical mail is processed accurately and efficiently. You will be one of the first employees in our Dallas processing center and will play a critical role in maintaining the reliability and quality that our customers depend on. You will handle everything from receiving and uploading incoming mail to fulfilling special customer requests, aiming to exceed customer expectations. Stable is growing rapidly, and so is the volume of mail we manage for our customers. You will work with our team to ensure incoming mail is processed swiftly and accurately. This is an exciting opportunity for someone looking to contribute to the foundation of Stable's mail operations in a hands-on role.

Requirements

High school diploma or equivalency certificate
Able to work in person Tuesday through Saturday from 7:30 AM to 4:00 PM (please note, the shift hours may change from time to time as business requires)
Strong attention to detail and commitment to accuracy in all tasks
Ability to operate processing center equipment, such as document scanners and label printers
Effective communication skills for interacting with team members, supervisors, and third-party vendors
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Able to perform physical tasks, including lifting and carrying mail and packages up to 30 lbs
Familiarity with using software systems for tracking and managing tasks
Able to work independently and as part of a team in a fast-paced environment

Nice To Haves

Experience working in a mailroom, inventory management, warehouse, or processing center environment is a plus

Responsibilities

Manage incoming mail — Receive, sort, and upload incoming mail into Stable’s software system. Fulfill customer requests, such as scanning, shipping, shredding, and returning mail.
Maintain processing center operations — Safely operate mail processing equipment, track inventory, and report any issues.
Optimize facility processes — Identify areas for improvement in mail handling processes and collaborate to enhance efficiency
Accept and unload incoming mail, including lifting, carrying, and moving envelopes and packages
Sort incoming mail, applying barcodes and labels for efficient processing and tracking
Fulfill customer requests through Stable’s software, including: Opening, scanning, and uploading mail contents into Stable’s systems Forwarding and returning mail to customers via courier services Endorsing and depositing bank checks Shredding mail
Enforce package weight limits and mail processing procedures, adhering to company policies at all times
Prioritize tasks effectively to ensure mail is processed on time
Operate mail processing equipment, such as package scales, document scanners, and label printers
Perform routine maintenance on equipment and coordinate technical support or repairs when needed
Track and manage inventory levels of processing supplies, including barcode labels, shipping labels, envelopes, and packing materials
Communicate clearly with team members and supervisors, providing regular updates on processing activities and escalating any issues as they arise
Promptly resolve customer support requests escalated by Stable’s customer experience team
Maintain positive interactions with external vendors, including courier and shredding services
Identify and report any discrepancies, damages, or issues with mail and deliveries to ensure timely resolution
Recommend and implement process improvements to enhance processing center efficiency