Processing Assistant

State of North Carolina • Chapel Hill, NC

2d • Hybrid

About The Position

This position is housed in the Chapel Hill Unit office and specifically provides front desk coverage and support to caseloads with various primary disabling condition. Provide administrative support to managerial, supervisory, professional, and para-professional staff located in this office, and interact with outside agencies, organizations, and vendors, as is needed to assist eligible persons with disabilities to achieve identified goals. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds. Job responsibilities include the following: • Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public • Using a multi-line phone system to answer and route calls to appropriate staff members • Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff • Receiving applications from clients, along with requesting and obtaining medical/treatment records • Documenting client information, interactions, and services into the case management system throughout the rehabilitation process • Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Knowledge or experience working with a team
• Demonstrated experience performing routine office support functions
• Demonstrated experience working with the public

Responsibilities

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
• Using a multi-line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED