PROCESSING ASSISTANT - 400001056

Durham County•Durham, NC

About The Position

This position is Administrative Support staff deployable to various program areas to provide administrative support including: registration, fee collection and eligibility, processing and managing charts, telephone management and medical records. Clinics where position may work include: Central Intake, Family Planning, Sexually Transmitted Diseases, Tuberculosis, Immunization, Adult Health, Maternal Health, Laboratory, Pharmacy, and HIV Testing and Counseling. All activities for receiving clients, collecting statistical and financial data, routing clients to providers, scheduling appointments and follow-up visits are handled by this staff.

Requirements

General knowledge of office and administrative software and techniques, including Microsoft Office Suite
Ability to practice effective communication techniques, both orally and in writing
Ability to communicate effectively in person and by telephone
Skills in effective customer service and de-esculation skills
Ability to understand and contribute to the process of creating effective policies and procedures
Working knowledge of general office practices and procedures
Ability to arrange and place records, reports, files and other documents into a defined sequence
Ability to screen and refer communications using defined procedures
Ability to learn and use a variety of standard and special office equipment
Ability to perform simple arithmetic calculations
Graduation from high school; or an equivalent combination of training and experience

Nice To Haves

At least two years of administrative or registration experience in a medical clinic.
Experience with EPIC or a similar electronic health record system.

Responsibilities

Registers new patients in EPIC by collecting demographic information, verifying insurance, verifying financial eligibility, obtaining signatures indicating consent, and providing notice of privacy practices
Schedules patient appointments in person and on the phone and gives instructions for the appointment day
Collects patient fees, communicates account balances, maintains cash drawer, and turns in fees and appropriate reports to designee at the end of each day
Answers phone assisting with patient needs, including directing patient to appropriate clinic/staff
Provides administrative support to various clinical staff and supervisor as needed
Assist with the creation of manuals, procedural documents, and forms for unit operations
Assists the unit by reviewing eligibility, scheduling, and registration work
Demonstrates effective customer service and problem solving
Assists the Processing Unit Supervisor with program audits and quality assurance measures
Coordinates the distribution of the Customer Service Survey Questionnaire
Performs other related tasks as required