Processing Assistant

Ryan Specialty Group • Jacksonville, FL

30d • $20 - $20

About The Position

Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for handling US Assure's internal, external and electronic mail, providing processing information and handling basic business processing and compliance functions, while providing quality service and elite customer satisfaction. This position is also partially responsible for answering and routing incoming calls on a multi-line phone while greeting and directing visitors/guests to their applicable party.

Requirements

• Basic knowledge of all mailroom machinery (i.e. letter-opener, postal machines, scanning equipment)
• Basic knowledge of accepted business software to include mainframe systems and Internet
• Solid understanding of customer service principles
• Basic knowledge of multi-line phone system
• Ability to accurately type 35 WPMs
• Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.
• Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.
• Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies knowledge or skill, and takes risks in learning.
• Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
• Customer Focus - Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems.
• Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills necessary to perform duties.
• Handling Pressure - Maintains focus, maintains relationships, and copes effectively.
• Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility.

Responsibilities

• Indexing incoming work items in OnBase for various departments including the Large Commercial Underwriters
• Handling internal/external/electronic mail functions to include prepping, scanning and processing various mail tasks daily
• Cover the shipping/mail area when needed
• Processing compliance related tasks
• Answer and route incoming calls within established time frame when covering that role
• Serve as first point of contact when greeting visitors/guests
• Supply security badges to visitors and existing employees, when applicable
• Maintain neat and orderly appearance in lobby
• Handle administrative requests from Executive office and provide support to Operations and all other departments, as needed
• Utilize company systems and guidelines to process all transactions while maintaining production and quality standards, to include but not limited to, processing and mail related functions and posting
• Handle processing requests based on learned skill sets and troubleshoot processing related problems
• Work in partnership with stakeholders and US Assure's corporate vision and mission
• Ensure all problems, processing and inquiries are handled efficiently within established time frames
• Participate in knowledge transfer within team

Benefits

• Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals.
• In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees