Process Systems Mapper

TECKpert•Kendall, FL

6d•$100,000•Remote

About The Position

TECKpert's client, a manufacturing and construction business in Miami, FL, is seeking a Process Systems Mapper to create and maintain a clear, visual representation of how work flows across the organization as part of a comprehensive modernization initiative. This is a structural translation role. The Process Systems Mapper translates real operational activity into structured process maps that reflect roles, steps, handoffs, and decision points. The role extends from process mapping and validation through identification of gaps and improvement opportunities to SOP creation. The output becomes the company's working view of process reality. This is not traditional documentation, passive note-taking, or process design. This is real-time structural translation. The candidate must be able to convert messy conversations into clear systems, work comfortably with ambiguity and incomplete information, and distinguish between observing a process and redesigning it. This is a full-time, remote engagement with an initial term of 90 days, with potential extension to 6 months and possible conversion to permanent hire. This role reports to the Chief of Staff in the CEO Office and is embedded within the PMO. This role does NOT design or own process decisions, determine process improvements or policy changes, set priorities or direct execution, configure systems or software, or act as a consultant redefining how the business should operate. All process decisions remain with leadership.

Requirements

Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field (or equivalent experience)
3+ years of experience mapping operational or business processes in a professional setting
Strong proficiency with visual mapping tools such as Miro, Lucidchart, Visio, or equivalent
Demonstrated ability to translate complex conversations into clear, structured process maps in real time or near-real time
Experience creating as-is process documentation including swim lane diagrams, decision trees, and workflow visualizations
Experience developing SOPs based on validated process maps
Strong attention to detail and visual clarity
Ability to work across multiple teams and functions simultaneously
Comfort working in evolving and partially defined environments
Excellent communication skills with the ability to ask clarifying questions and surface inconsistencies appropriately
Ability to think structurally, not just procedurally
Experience working in process-heavy environments (construction, manufacturing, or multi-division operations preferred but not required)

Responsibilities

Map current-state processes based on how work is actually performed
Create and maintain clear visual process flows including roles, steps, handoffs, and decision points
Update process maps in real time during or immediately after working sessions
Ensure visual consistency and clarity across all mapped processes
Identify and surface gaps, ambiguity, breakdown points, and workarounds
Translate process discussions into structured, usable representations
Validate mapped processes with team members to ensure accuracy
Maintain alignment between process maps and active operations
Organize process maps into a coherent structure across lanes and process groups
Develop SOPs after processes are clearly defined and validated
Support PMO and Chief of Staff by making process flows visible and actionable