Process Support Engineer III
About The Position
Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust Apply your growing knowledge of best practices to offer a new perspective using existing solutions Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements
Requirements
- Bachelor's degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
- 4-7 years of experience in the semiconductor fab or equipment industry
- Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders
- Communication proficiency in English language
Nice To Haves
- Master's degree or PhD in a related field
Responsibilities
- Provide customer support through on-site installations
- System diagnoses
- Service and repair of complex systems and equipment
- Work with the customer to develop leading-edge processes
- Create hypothesis experiments and design of experiments (DOE)
- Analyze data with statistics
- Compile reports with high-level conclusions
- Troubleshoot complex problems
- Perform multiple root cause analysis
- Resolve a variety of difficult process engineering and customer product issues
- Communicate with both internal stakeholders and the customer
- Serve as a resource for junior colleagues and a liaison between the customer and business unit
- Lead small projects with manageable risks and resource requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
