Process & Standards Manager

Schindler Group • Holland, MI

6d

About The Position

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Process & Standards Manager Your main responsibilities PRIMARY FUNCTION / POSITION OVERVIEW: The Manager, Process & Standards is responsible for developing, maintaining, and optimizing operational standards, procedures, documentation, and systems to support service excellence and quality assurance across all EI Service Operations. This role acts as a key driver of continuous improvement by identifying performance gaps, implementing corrective actions, and ensuring alignment with industry best practices and regulatory/technical requirements. As a SAP key user, the manager supports configuration, enhancements, and data integrity to ensure accurate service execution and reporting. The position also leads cross-functional initiatives that strengthen process reliability, operational consistency, and customer experience. Overall, the role ensures that service operations are performed efficiently, safely, and in compliance with defined quality standards.

Requirements

• Minimum Education: Bachelor's degree - Major: Business / Engineering / Information System / Finance / Economics / Applies Sciences or related field
• Business intelligence / Data analytics
• Project management
• SAP
• Technical writing
• Problem solving

Responsibilities

• Process Development, Standardization & Governance.
• Develop, refine, and maintain operational standards, work instructions, and quality procedures for elevator service operations.
• Ensure documentation is accurate, accessible, and aligned with service excellence strategies and compliance expectations.
• Facilitate adoption of new or updated processes through training, communication, and change management activities Quality Assurance & Compliance Oversight
• Monitor process adherence and service performance through audits, field validations, and data analysis.
• Identify risks or gaps, recommend corrective actions, and follow through on resolution.
• Support compliance with internal standards, industry codes, and safety/technical requirements.
• SAP Key User Support & System Optimization
• Serve as a SAP functional expert for EI Service Operations processes, including master data integrity, workflow improvements, and enhancement requests.
• Partner with SIS and other departments to design, test, and deploy system changes, manage UATs, and train users.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees