Process Specialist

BMO Harris • Industry, PA

345d • $79,800 - $148,000

About The Position

The position involves designing, developing, testing, implementing, measuring, and managing processes that reflect current business strategy and stakeholder requirements, supporting the desired customer experience. Responsibilities include acting as a trusted advisor, influencing business objectives, recommending solutions based on analysis, and assisting in the development of strategic plans. The role requires independent analysis to resolve strategic issues, collaboration with stakeholders, and monitoring performance. Additionally, it involves designing reports and dashboards, building change management plans, and ensuring processes adhere to risk and compliance requirements. The position also focuses on streamlining and improving existing processes, integrating information for efficiency, and staying updated on industry trends.

Requirements

• Typically between 5 - 7 years of relevant experience.
• Post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep understanding of and problem solving ability for issues within the business/group.
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle.
• Knowledge of business/group processes, procedures and controls.
• Understanding of risk, regulatory and compliance requirements.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• In-depth verbal & written communication skills.
• In-depth collaboration & team skills.
• In-depth analytical and problem solving skills.
• In-depth influence skills.
• In-depth data driven decision making skills.
• Experience with LOAN IQ is a must.

Responsibilities

• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships and collaborates with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Builds change management plans of varying scope and type.
• Leads or participates in defining the change/communication plan designed to positively influence or change behaviour.
• Provides input into the planning and implementation of operational programs.
• Develops and documents processes, procedures, etc. and/or end-user materials.
• Assists with the documentation of end user materials.
• Assists with training and transition of processes and tools/templates to appropriate process owners.
• Collaborates in the design, implementation and management of core business/group processes.
• Designs processes based on business requirements and best practices.
• Streamlines, simplifies and continuously improves existing processes.
• Documents processes for vetting, communicating, and implementing processes with stakeholders.
• Ensures all processes meet established standards.
• Looks for opportunities to eliminate, simplify and automate processes.
• Maintains current process documentation.
• Supports management of processes using established methodologies and tools/system/technology.
• Integrates information from multiple sources to enable more efficient processes.
• Participates in the integration of Core Process transformation across business/groups.
• Develops an understanding of organizational interactions and complexity.
• Stays abreast of industry technical and business trends.
• Resolves issues regarding processes that are raised from all sources/stakeholders.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree