Process Specialist - Supply Chain Training Center
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About The Position
The Process Specialist is a pivotal role within the Supply Chain Training Center, responsible for bridging the gap between people, processes, and technology to meet business objectives through effective technical solutions and business processes. This position plays a crucial role in managing the delivery of instruction to a global audience while ensuring compliance with the requirements set forth by external partners. The Process Specialist will oversee various internal and external platforms related to registration systems, website management, Learning Management Systems (LMS), and the purchasing and collection of student information. In this role, the individual will manage the course registration process, which includes setting up courses and assigning them within the LMS. Additionally, the Process Specialist will handle invoicing and monthly reconciliation of payments to vendors and partners, ensuring that all financial transactions are accurately processed. Customer service is a key component of this position, requiring collaboration with IT departments from various organizations, including ASCM, Holmes, DDI, and the US Military, to resolve any issues that may arise. The Process Specialist will also analyze enrollment data and other relevant information to support decision-making processes. Promotional efforts for products will be led by this individual, utilizing social media channels, the website, and participation in national conferences to enhance visibility and engagement. Furthermore, the role involves creating and maintaining technical documentation that supports registration system requirements, as well as preparing annual presentations of Key Performance Indicators (KPIs) and deliverables for quarterly meetings with external partners. Continuous evaluation of both internal and external systems and processes will be necessary to maintain operational efficiency. Other duties may be assigned as needed to support the overall operations of the Training Center.
