Process Quality Manager - (3PL Operations)

Novo Logistics • Lexington, SC

4d • Onsite

About The Position

The Quality Manager is responsible for validating the quality processes, maintaining and improving operational quality, investigating customer and partner complaints, and establishing the overall quality process in the plant operation. The Quality Manager must be able to understand core business service objectives and processes, and provide support for the operations team through analytical tools and analysis.

Requirements

• Advanced skills with Microsoft Office applications (specifically, Excel and PowerPoint).
• Skill in typing and general computer literacy.
• Excellent analytical skills, including the ability to see the overall picture.
• Ability to solve problems and adapt to situations requiring solutions to unforeseen circumstances.
• Ability to communicate effectively with members of management, coworkers, customers, partners, and other visitors.
• Ability to create easily understood procedures to ensure quality control.
• Ability to communicate and train employees on the proper quality procedures.
• Previous quality experience of two (2) or more years in a similar role is required.
• Bachelor’s degree preferred, or relevant work experience.
• Applicants Must Have reliable transportation.
• Be legally authorized to work in the United States.
• Be at least 18 years old at the time of application.
• Be willing to submit to a background check and drug screen.

Nice To Haves

• Plant experience preferred.
• ISO 9000 Certification or Six Sigma, preferred.
• Knowledge of Quality Control procedures and relevant legal standards.

Responsibilities

• Maintain and ensure compliance with safety procedures and expectations.
• Lead Continuous Improvement projects and initiatives.
• Maintains and improves quality by completing company, system, compliance, and surveillance audits; investigating customer and partner complaints; collaborating with other members of management to develop new procedures and designs, and training methods.
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, corrective actions, and re-validations.
• Develop, implement, and maintain quality standards, methods, instructions, and quality planning on the assigned program(s); perform surveys, internal audits, and process audits.
• Implement and improve quality control operating procedures.
• Ensures deliverables are met as defined in order to achieve success.
• Challenge "business as usual" using a fact-based, objective mindset.
• Develop strong working relationships with internal staff to ensure effective communication with all related functional areas.
• Perform other requests and duties as assigned by the General Manager and/or upper-level management.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Company-sponsored premiums for Medical Insurance, with nominal Team Member contribution.
• Dental Insurance, Life Insurance policy, and other options.
• 401(k) Plan
• Company match option.
• Paid Time Off (PTO)
• Paid Time Off hours in accordance with Company and Site Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level