Process Manager, Senior Associate

Capital One • McLean, VA

141d • $86,300 - $98,400

About The Position

The Process Manager, Senior Associate role involves monitoring, reporting, and planning process improvement or redesign initiatives, as well as making recommendations on changes. The position requires collecting and analyzing data to support these recommendations and managing formal process documents. The role also includes collaborating on project teams and broader enterprise initiatives to represent the business for changes that may impact department processes.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, or Risk Management.

Nice To Haves

• Bachelor's Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Responsibilities

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives.
• Define, establish, and manage process controls.
• Identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO, and management.
• Make final recommendations for approval on changes.
• Collect, analyze, and measure process data to initiate sustainable business practices and procedures.
• Review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, interpreting against policies, guidelines, or processes.
• Escalate breakdowns in the process by asking the right questions and identifying the right stakeholders to correct breakdowns.
• Maintain formal process documents (e.g., procedures and diagrams) and document processes and projects.
• Collaborate on larger initiatives, representing the department on broader change control forums.
• Participate in cross-functional project teams to provide input and partner with groups on execution efforts.
• Coach and train junior PM levels on processes, performance targets, and goals.
• Provide customer service and training to internal customers on specific processes they manage.
• Deliver presentations, including up to the executive level.
• Perform process or parts of the process as needed.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED