Process Manager, Senior Associate

Capital One • McLean, VA

70d • $86,300 - $98,400

About The Position

The Senior Associate Process Manager is responsible for monitoring, reporting, and planning process improvement or redesign initiatives, making recommendations on changes, and managing formal process documents. This role involves collaborating on project teams and broader enterprise initiatives to represent the business for changes that may impact department processes. The position requires day-to-day oversight of multiple processes, defining and managing process controls, and identifying improvement opportunities through collaboration with other groups such as the Risk office and management. The Senior Associate will collect, analyze, and measure process data to initiate sustainable business practices and report to senior leadership. Additionally, the role involves resolving complex problems, maintaining formal process documents, and coaching junior PM levels on processes and performance targets.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.

Nice To Haves

• Bachelor’s Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Responsibilities

• Monitor, report, and plan process improvement or redesign initiatives.
• Define, establish, and manage process controls.
• Identify process improvement opportunities and implement them through collaboration.
• Collect, analyze, and measure process data for reporting to senior leadership.
• Review data for trends and gaps in the process.
• Resolve complex problems or transactions requiring expertise.
• Maintain formal process documents and document processes and projects.
• Collaborate on larger initiatives and represent department interests.
• Participate in cross-functional project teams.
• Coach and train junior PM levels on processes and performance targets.
• Provide customer service and training to internal customers.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive benefits supporting total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED